Kyndall Mckinney
New Caney,TX
Summary
Professional with strong background in Medicare insurance, adept at navigating complex regulations and providing tailored solutions for clients. Proven track record in building collaborative teams, driving positive outcomes, and adapting to changing needs. Possesses key skills in customer service, policy analysis, and communication, ensuring high satisfaction and compliance. Reliable, results-focused, and well-prepared to make significant impact in this role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
T-Tech, Inc.
Houston, TX
07.2025 - Current
- Collected and verified personal data for newly enrolled and current Medicare members to maintain accuracy and compliance with CMS guidelines. Assisted clients in understanding plan options and supported the enrollment process from beginning to end.
- Developed customized insurance solutions to meet client needs and enhance coverage options.
- Conducted comprehensive policy reviews to identify gaps in coverage and suggest improvements.
- Educated clients on insurance products, fostering long-term relationships and trust.
Mobile Sales Expert
Asurion Insurance Services
Houston, TX
03.2024 - 07.2025
- Provided comprehensive support to customers in securing home tech protection and navigating insurance claim processes.
- Developed customer relationships to enhance service experience and drive sales growth.
- Analyzed customer feedback to refine sales strategies and optimize product offerings.
- Led initiatives to increase customer retention through personalized service and follow-up communication.
Medical Records Specialist
Veterans Evaluation Services
Houston, TX
06.2020 - 03.2024
- Organized and maintained electronic medical records for accurate Veteran patient data retrieval.
- Collaborated with healthcare providers to ensure compliance with regulatory standards.
- Implemented quality control measures to enhance data accuracy and reliability.
- Maintained patient records in compliance with security regulations.
Admissions Coordinator
Memorial Hermann
Houston, TX
02.2016 - 06.2020
- Coordinated check-in for patients arriving at the emergency room, streamlining the admission process.
- Developed and implemented streamlined workflows, enhancing patient intake efficiency and satisfaction.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and loyalty.
Manager
Rue 21
Houston, TX
01.2014 - 02.2016
- Led team in achieving sales targets through effective staff training and performance management.
- Developed and implemented inventory control processes, reducing stock discrepancies by streamlining operations.
- Analyzed sales data to identify trends, facilitating informed decision-making for product placement and promotions.
- Enhanced customer experience by overseeing floor layout optimization and merchandising strategies.
Education
High School Diploma -
Humble High School
08-2012
Skills
- Goal oriented
- Policy analysis
- Medicare
- Insurance terminology
- Enrollment processing
- Objection handling
- Problem-solving
- Reliability
Accomplishments
- Documented and resolved medicare member issues which led to enrollments.
- Achieved enrollments by completing problem solving with accuracy and efficiency.
- Licensed Lifed and Health insurance agent.
Certification
- Real Estate
- Life Insurance License September 2025 to September 2027
Languages
English
Timeline
Medicare Insurance Agent
T-Tech, Inc.
07.2025 - Current
Mobile Sales Expert
Asurion Insurance Services
03.2024 - 07.2025
Medical Records Specialist
Veterans Evaluation Services
06.2020 - 03.2024
Admissions Coordinator
Memorial Hermann
02.2016 - 06.2020
Manager
Rue 21
01.2014 - 02.2016
High School Diploma -
Humble High School