Shana Stephens
Las Vegas
Summary
Accomplished Medicare Insurance Agent with a proven track record at Clearlink Insurance, adept in policy analysis and objection handling. Leveraged customer service excellence and insurance expertise to enhance client satisfaction and meet sales goals. Skilled in multitasking and needs assessment, consistently delivering solutions that exceed client expectations.
Overview
8
8
years of professional experience
Work History
Medicare Insurance Agent
Clearlink Insurance
02.2023 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted clients with completion of applications and paperwork.
Seasonal Customer Service Representative
HealthPlanOne
09.2022 - 12.2022
- Assisted clients with completing Health Survey Assessments.
- Delivered exceptional customer service to every customer and creating welcoming, positive experiences.
Medicare Insurance Agent
GoHealth
03.2021 - 02.2022
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Delivering outstanding service and enhancing client satisfaction.
Sales Agent
Progrexion Teleservices
03.2017 - 03.2021
- Answered inbound/hotswap calls, and completed credit repair consultations with clients.
- Explained features and advantages of Credit Repair products or services to clients and make recommendations based off the needs analysis.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Payson High School
Payson, UT06-2006
Skills
- Goal oriented
- Objection handling
- Insurance terminology
- Policy analysis
- Multitasking
- Customer service
- Needs assessment
Timeline
Medicare Insurance Agent
Clearlink Insurance
02.2023 - Current
Seasonal Customer Service Representative
HealthPlanOne
09.2022 - 12.2022
Medicare Insurance Agent
GoHealth
03.2021 - 02.2022
Sales Agent
Progrexion Teleservices
03.2017 - 03.2021
High School Diploma -
Payson High School
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