Kyndall Watts
Poteau,OK
Summary
Achievements include improving customer satisfaction ratings, building loyalty, and increasing service quality. Advanced Salesforce user.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
New Generation Supplements
Poteau, OK
02.2024 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Resolved customer complaints or answered customers' questions.
- Provided customer service assistance to customers via phone and email.
- Assisted with preparing journal entries related to accounts payable transactions.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Assisted with month-end closing activities as needed.
- Prepared checks for payment of vendor invoices on a timely basis.
Store Manager
Scooters Coffee Shop
Poteau, OK
05.2023 - 01.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Planned special promotions or discounts based on market trends.
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
Administrative Assistant
Milestones Early Childhood Learning Center
Reno, Nevada
02.2022 - 04.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Waiting Staff Member
Golden Corral Buffet and Grill
Fort Smith, Arkansas
08.2016 - 12.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked back with guests to ensure satisfaction with each course.
- Followed proper sanitation guidelines when handling food.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Panama High School
Panama, OK05-2019
Skills
- Customer service excellence
- Shipping coordination
- Customer service
- Systems and software expertise
- Outlook Email
- Excel
- Invoice processing
- Vendor invoice processing
- Accounts payable
- POS operation
- Inventory management
- Hourly shift management
- Shift scheduling
Timeline
Customer Service Coordinator
New Generation Supplements
02.2024 - Current
Store Manager
Scooters Coffee Shop
05.2023 - 01.2024
Administrative Assistant
Milestones Early Childhood Learning Center
02.2022 - 04.2023
Waiting Staff Member
Golden Corral Buffet and Grill
08.2016 - 12.2021
High School Diploma -
Panama High School