Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Sunflower Rural Health Clinic
Ruleville, MS
02.2022 - 11.2023
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Performed data entry tasks related to billing and collections procedures.
Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Customer Service Representative
Liveops
Scottsdale, AZ
06.2021 - 01.2022
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
SUBWAY®Restaurants
Ruleville, MS
01.2018 - 12.2021
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Ensured compliance with all safety regulations within the store environment.
Performed other duties as assigned by management.
Collected payments and provided accurate change.
Education
Ruleville Central High School
Ruleville, MS
05.2012
Skills
Medical Terminology
Medical Billing
Referral Verification
Billing Support
Payment Collection
Certification
Pharmacy Tech Certification 2018
Phlebotomy Certification 2016
Timeline
Medical Receptionist
Sunflower Rural Health Clinic
02.2022 - 11.2023
Customer Service Representative
Liveops
06.2021 - 01.2022
Cashier
SUBWAY®Restaurants
01.2018 - 12.2021
Ruleville Central High School
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