KYNDRA HART
Houston,TX
Summary
Customer service representative with background in call center support, complaint handling, and customer account updates. Handles billing questions, service requests, and documentation with clear communication, careful follow-up, and a steady focus on customer satisfaction and daily quality targets.
Overview
10
10
years of professional experience
Work History
Family Caregiver
N/A
Houston, Texas
04.2024 - Current
- Managed daily personal care for family member in home setting
- Prepared meals and handled feeding assistance for family member
- Administered medications and tracked care schedules closely
- Coordinated appointments and transportation for medical visits
- Monitored health changes and reported concerns to healthcare providers
- Assisted with bathing, dressing, and grooming tasks
- Maintained clean living spaces and organized care supplies
- Provided emotional support and companionship throughout daily routines
- Transported family members to medical appointments and other errands as needed.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Facilitated communication between families and healthcare providers regarding various issues.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Instructed family members on how to provide bedside care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Customer Service Representative
Centerpoint Energy
01.2022 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted customers with product selection by providing detailed information about available products and services.
- Adhered to company policies and procedures while providing superior service.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Logged details of customer service calls in computer system following correct protocols.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Performed data entry tasks accurately and in a timely manner.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Read from scripts to promote uniformity and consistency in communications.
- Assisted CenterPoint Energy customers with billing, service, and outage questions
- Documented customer interactions and case notes in call center software
- Resolved service requests and escalated complex issues to utility departments
- Explained energy charges, deposit requirements, and service policies to callers
- Verified customer identities and updated contact information in account files
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
Customer Care Representative
Kelsey Seybold
04.2021 - 01.2022
- Schedule appointments for patients in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Processed customer orders accurately and efficiently.
- Assisted customers in navigating webpages, locating products or services, or completing transactions.
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Attended training sessions regularly to stay abreast of changes in processes or regulations.
- Developed customer service strategies to improve customer satisfaction ratings.
- Provided exceptional customer service to clients in fast-paced call center environment.
Mail Handler
United States Postal Service
11.2018 - 05.2019
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Process Mail and sort mail while operating machinery.
Unarmed Security Guard
Weiser Security
04.2017 - 02.2018
- Wrote reports on property damage, theft or presence of unauthorized persons.
- Warned offenders about rule infractions and violations, verbally evicting habitual violators from premises.
- Monitored access control points to verify identification and check for prohibited items.
- Performed routine maintenance duties such as checking locks, lights, gates.
- Identified trespassers on premises and took appropriate action as required by law.
- Responded promptly to emergency situations such as medical emergencies and disturbances.
- Assisted with crowd control management during large events or gatherings.
- Interacted courteously with customers, vendors, and other members of the public.
- Remained alert at all times while on duty in order to identify any potentially hazardous situations.
- Maintained log books documenting incidents, activities, and observations during shifts.
- Patrolled assigned areas on foot or in vehicle to maintain security for personal, building and equipment.
- Utilized effective communication skills when interacting with colleagues or guests.
- Analyzed potential threats to property or people in order to proactively prevent issues.
- Protected evidence or scene of incidents for further security investigations.
- Locked doors and gates of entrances and exits to secure buildings.
- Verified security of windows, gates, and doors to prevent intrusions.
- Answered various alarms to investigate disturbances.
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises.
Education
High School Diploma -
Westfield High School
Houston, Texas07-2000
Business
University of Houston-Downtown
Houston, TXSkills
- Data entry
- Call center software
- Customer account management
- Customer relationship management
- Complaint resolution
- Problem solving
- Verbal communication
- Written communication
- Conflict de-escalation
- Attention to detail
- Strong teamwork
- Sales expertise
- Problem resolution
- Dispute resolution
- Follow-up skills
- Documentation
- Task prioritization
- Complaint handling
- Call center procedures
- Active listening
- Escalation management
- Schedule mastery
- Grammar
- Typing proficiency
- Product knowledge
- Decision-making
Timeline
Family Caregiver
N/A
04.2024 - Current
Customer Service Representative
Centerpoint Energy
01.2022 - 04.2024
Customer Care Representative
Kelsey Seybold
04.2021 - 01.2022
Mail Handler
United States Postal Service
11.2018 - 05.2019
Unarmed Security Guard
Weiser Security
04.2017 - 02.2018
High School Diploma -
Westfield High School
Business
University of Houston-Downtown