Proficient team leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in effective communication and problem solving.
Overview
10
10
years of professional experience
Work History
Assistant Manager
The Cupcake Collection
01.2024 - Current
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Lead Cake Decorator
The Cupcake Collection
01.2022 - 01.2024
Precisely arranged display cases throughout workday to highlight finished products.
Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Managed material inventory and ordered new materials when needed.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Prepared special creams and frostings for cakes and other dessert specialties.
Cake Decorator/Bakery Assistant
Whole Foods Market
01.2021 - 01.2022
Precisely arranged display cases throughout workday to highlight finished products.
Replenished and rotated food items, following correct food cooling and storage procedures.
Monitored temperatures of ovens, proof boxes and other equipment.
Packaged finished products for sale.
Replenished bakery items in display cases.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Exercise Specialist
ATI Physical Therapy
04.2019 - 03.2020
Prescribed and coached and demonstrated proper exercise techniques, achieving commendations for motivational approach to fitness.
Monitored Patients on exercise modalities
Established safe, productive and encouraging workout environment.
Front of house office work
Explained exercise modifications and contraindicated movements to participants with history of injury.
Maintained clinic cleanliness.
Server
On the Border Mexican Grill & Cantina
06.2018 - 11.2018
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Processed orders and sent to kitchen employees for preparation.
Student Orientation Leader
Ohio University
06.2017 - 08.2018
Welcomed incoming first-year students
Facilitated daily classroom activities
Created and conducted presentations of campus life and acclimating to new university.
Conducted presentations and tours to student parents
Team building activities.
Helped students troubleshoot and resolve issues with registration.
Sustained collaborative relationships with faculty, staff and administration.
Office Assistant
Ohio University
04.2014 - 05.2018
Employee for Nelson Dining Hall, division of Culinary Services
Arranged employee schedules
Submitted dining hall deposits
Cash control and money management
Server for catering events
Personal assistant to full-time manager
Maintenance request and other housekeeping duties.
Education
B.S. Exercise Physiology -
Ohio University
Athens, OH
05.2018
Certificate in Diversity Studies -
Ohio University
Athens, OH
05.2018
Skills
Quality Control Standards
Food handling safety
Cake Decoration
Stock Rotation
Design Techniques
Food Safety Compliance
Visual Merchandising
Volunteer Experience
Mother to Mother (Nashville)
Shirley Ryan Ability Lab (Chicago)
University Professor Selection Committee Chair Person (Ohio)
College of Health Science and Professions Peer Mentor (Ohio)
Ohio Food Bank
Timeline
Assistant Manager
The Cupcake Collection
01.2024 - Current
Lead Cake Decorator
The Cupcake Collection
01.2022 - 01.2024
Cake Decorator/Bakery Assistant
Whole Foods Market
01.2021 - 01.2022
Exercise Specialist
ATI Physical Therapy
04.2019 - 03.2020
Server
On the Border Mexican Grill & Cantina
06.2018 - 11.2018
Student Orientation Leader
Ohio University
06.2017 - 08.2018
Office Assistant
Ohio University
04.2014 - 05.2018
B.S. Exercise Physiology -
Ohio University
Certificate in Diversity Studies -
Ohio University
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