Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylvana Kelley

N Salt Lake,UT

Summary

Goal-driven individual well-versed in coordinating, adapting and motivated to provide exceptional resident services. Highly organized and hardworking with excellent planning and management skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Care Coordinator

Intermountain Health / Castell
08.2022 - Current
  • Collaborated with interdisciplinary teams to ensure quality care and patient safety
  • Served as a liaison between physicians and other clinic staff to ensure patient needs were met in a timely manner
  • Provided administrative support for clinical teams in a centralized location, including data entry, analytics, reporting, and tracking of patient information.
  • Working knowledge of medical coding and healthcare terminology.
  • Provided administrative support for clinical teams in a centralized location, including data entry, analytics, reporting, and tracking of patient information.


Manager: Emelee Johns

Email: Emelee.Baldwin@imail.org

Sushi Chef / Professional Server

Fat Fish Bountiful
11.2021 - 07.2024
  • System and culture based role where monitoring adherence to guidelines is critical and maintains morale of staff
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Assess customers' needs and preferences and make recommendations
  • Exemplary guest services and managing workflow
  • Make executive decisions and provide accountability
  • Contribute positively to work culture by modeling behavior and attitude
  • IT troubleshooting and computer literacy
  • Oral, written and technical communication
  • Composing daily feature for menu and preparation/plating of sushi/sashimi


AGM: Casey Facer

Contact: caseydoodlesfacer@gmail.com


Manager of Front of House Operations

Osaka Sushi
04.2020 - 11.2021
  • Implementing procedures for both Front of House and Back of House based on direction from the company
  • Schedule and coordinate staff meetings at the behest of the FOH
  • Conduct employee performance reviews
  • Participate in recruitment and dismissal
  • Verifying clock in/out times as well as tip claims
  • Implement overall recruiting strategies
  • Coordination of employee's schedule
  • Managing inventory
  • Assist the GM with projects related to Human Resources, Bookkeeping, payroll and Marketing when necessary
  • Familiarity with management software's, MS OFFICE, Google suite, zoom and Adobe Suite
  • Reporting


GM: Isabella Oki

Contact: 310-254-5912

Appeals Specialist I

Intermountain Healthcare
01.2019 - 06.2021
  • Administers a formal appeal process and ensures compliance with all state and federal regulations
  • Research / analyzing data, case to case, in development and reporting to supervisor to bring attention to staff via meetings
  • Works closely with Intermountain Health departments to research and resolve issues that arise from day to day operations
  • Maintain and protect official patient information to ensure HIPPA and PII security policies are met.
  • Created templates and information packets for all Intermountain coordination department (North & Central Region)


Manager: Aaron Howell

801-628-2822

Breast Care Coordinator/Radiology

INTERMOUNTAIN HEALTH CARE
01.2017 - 01.2019
  • Worked within the mammography department to support patient procedures; communicate daily with patients to produce cost effective and quality solutions that meet customer requirements
  • Highly proficient knowledge of iCentra, Medical Coding, R1 tracking system and Web collect to maintain configured and controlled baselines for each assigned patient and maintain traceability
  • Administratively efficient, frequently schedule screenings for mammography & radiology departments, track patients and information via applications (MS Excel), build reports and brief information to supervisors
  • Maintain and protect official patient information to ensure HIPPA and PII security policies are met
  • Coordinate with each Intermountain's facility along with health care providers, offices, and techs
  • Letter of Excellence NOCL - Provided by Debbie Bickley (Radiology Manager) for outstanding performance
  • Provide quick and professional service during a STAT situation
  • Produced nearly $900,000 in value for Select Health as a Breast Care Coordinator
  • 1 of 2 employees qualified to hold current job position within Intermountain & Select Heath


Lead: Sunni Ngo

Contact: 801-309-1122



Digital Media Specialist

PINZON LOZANO & ARCHITECT ASSOCIATES
01.2010 - 01.2017
  • Promote digital media editing and layout to better market and appeal to customers of the Revolution Café in Panama's world famous F & F Tower
  • Social Media marketing and analytics
  • Conduct meetings with company's president with other contributors and sponsors to discuss future photographs for their establishments to conducting video slide shows for professional presentations and meetings
  • Additional duty of photographing of buildings, interior and exterior (Banks, Casinos, Restaurants, Penthouses with handling photos props and setups


Owner: Alfonso Pinzon

Contact: apm@plasoc.com

Education

Bachelor of Arts - Interpersonal Communication

WEBER STATE UNIVERSITY
Ogden, UT
05.2016

Associate of Science - General Studies

SNOW COLLEGE
Ephraim, UT
01.2013

Skills

  • Critical thinking / Problem solving
  • Attention to Detail
  • Proficient in Adobe Suite & Microsoft suite
  • Familiar with Prelude (Mac or PC)
  • Outstanding Communication Skills
  • Conflict resolution
  • HIPAA
  • Medical Coding
  • Medical Billing
  • Medical Scheduling
  • Saleforce
  • CPT coding

Certification

Google Data Analytics

Issued April, 2024

Timeline

Quality Care Coordinator

Intermountain Health / Castell
08.2022 - Current

Sushi Chef / Professional Server

Fat Fish Bountiful
11.2021 - 07.2024

Manager of Front of House Operations

Osaka Sushi
04.2020 - 11.2021

Appeals Specialist I

Intermountain Healthcare
01.2019 - 06.2021

Breast Care Coordinator/Radiology

INTERMOUNTAIN HEALTH CARE
01.2017 - 01.2019

Digital Media Specialist

PINZON LOZANO & ARCHITECT ASSOCIATES
01.2010 - 01.2017

Bachelor of Arts - Interpersonal Communication

WEBER STATE UNIVERSITY

Associate of Science - General Studies

SNOW COLLEGE

Google Data Analytics

Issued April, 2024

Sylvana Kelley