Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madisen Wagstaff

Centerville,UT

Summary

Driven healthcare professional with a proven track record at Intermountain Healthcare and University Of Utah Hospital, excelling in patient advocacy and medical terminology. Demonstrated leadership in quality improvement initiatives, leveraging critical thinking and bilingual capabilities to enhance patient care and support. Skilled in fostering relationships and improving care coordination through effective communication and teamwork.

Overview

3
3
years of professional experience

Work History

Quality Care Coordinator

Intermountain Healthcare
01.2024 - Current

• Held daily huddles with providers to talk about needs of their patients and how I could assist
• Worked closely with providers to help reach out to their patients to close care gaps
• Called patients daily who had recently been hospitalized or in the ER to offer support/schedule
• Worked closely with a number of programs, PowerChart, RevCycle, Excel and Arcadia

Patient Care Technician Mom/Baby Unit

Intermountain Healthcare
01.2023 - 06.2024

• Obtained patient vital signs of both mom and baby and reported results to staff nurse
• Assisted with patient admissions, discharges and transfers.
• Responded to call lights to assist patients with needs.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Participated a lot in newborn care of bathing, sugars, vitals, CCHD's, PKU's, etc.

Health Care Assistant

University Of Utah Hospital
09.2022 - 01.2024

• Answered call lights, bells or intercom systems to determine patient needs.
• Observed and reported unusual symptoms and changes to charge nurse.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Lead of Disease Investigations

Davis County Health Department
09.2021 - 07.2022

• Attended leadership meetings discussing how to work more efficiently as a team and how to be more thorough in the work
• Helped manage employees by answering questions and providing guidance in different situations, as well as assigned out cases everyday to the disease investigation team
• Spoke to the public educating them on protocol for the current COVID recommendations and conducted interviews with the public
• Worked on Data entry projects as well as gained experience with many different programs including excel, microsoft, USIIS, and Epitrax

Education

Associate of Arts - Social Work

Weber State University
Ogden, UT

Skills

  • Patient Advocacy
  • Medical Terminology
  • Customer Assistance
  • Relationships and rapport
  • Quality Improvement
  • Critical Thinking
  • Bilingual (Spanish)

Languages

Spanish
Professional Working

Timeline

Quality Care Coordinator

Intermountain Healthcare
01.2024 - Current

Patient Care Technician Mom/Baby Unit

Intermountain Healthcare
01.2023 - 06.2024

Health Care Assistant

University Of Utah Hospital
09.2022 - 01.2024

Lead of Disease Investigations

Davis County Health Department
09.2021 - 07.2022

Associate of Arts - Social Work

Weber State University
Madisen Wagstaff