Kyntera McIntosh
Conyers,USA
Summary
Customer service experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
WIS
09.2024 - Current
- Maintained inventory count, tracked usage, and documented variances.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Assistant Manager
Rack Room Shoes
04.2021 - 09.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
ARISE
03.2019 - 04.2021
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Response Mine Interactive
07.2017 - 03.2019
- Initiating outbound calls to prospects and handling inbound calls from internet leads, with the goal of closing sales and meeting or exceeding monthly targets.
- Consistently reaching or exceeding sales goals and company objectives
- Maintaining accurate and up-to-date knowledge of products and services
Education
High school or equivalent -
Heritage High School
Conyers, GA05.2017
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
01-2024
Skills
- Customer Service (7 years)
- Inside Sales
- Teamwork and collaboration
- Sales
- Cash Handling
- Assistant Manager Experience
- Shipping coordination
Timeline
Inventory Specialist
WIS
09.2024 - Current
Assistant Manager
Rack Room Shoes
04.2021 - 09.2024
Customer Service Representative
ARISE
03.2019 - 04.2021
Sales Associate
Response Mine Interactive
07.2017 - 03.2019
High school or equivalent -
Heritage High School
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
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