Kyra Berkheiser
Salem,MA
Summary
Dynamic professional with a proven track record at WBEC Metro NY, enhancing process efficiency and compliance. Skilled in teamwork, collaboration, and process implementation, consistently achieving and surpassing goals with a keen eye for detail and organizational excellence.
Overview
11
11
years of professional experience
Work History
Certification Specialist
WBEC Metro NY
01.2024 - Current
- Drive accuracy and compliance with WBENC eligibility standards and state business regulations, resulting in 13% error reduction.
- Train Certification Coordinators.
- Manage Certification Coordinator workflow when Certification Manager attends outside events approximately twice per month.
Certification Coordinator
WBEC Metro NY
11.2022 - 12.2023
- Reduced processing time by 66% to 30 days from 90.
- Improved efficiency with 66% reduction in Certification Committee length to 30 minutes from 90.
- Reduced backlog of open work by 80%.
Program Coordinator
WVU Medicine Heart & Vascular Institute
02.2019 - 07.2020
- Increased retention of administrative staff through wage increases, flexible schedules, and regular feedback.
- Directed physician and staff onboarding process improvement across the University and Hospital Systems.
- Streamlined processes for space planning, furniture orders, and capital renovation projects as the facilities management and IT liaison.
- Managed visa processes for J-1, H-1B, and O-1 staff and providers in compliance with WVU Global Affairs Office and WVUM Legal Services standards and regulations.
- Planned and coordinated successful departmental events including conferences, galas, and holiday parties.
Project Coordinator
Yale University School of Medicine
05.2018 - 02.2019
- Created, implemented and oversaw human resources processes and documentation, decreasing delay in physician start time by 25%.
- Lead and completed a full office move from one building to another.
- Edited documents for compliance, including space lease contracts, offer letters, and email drafts.
Genetic Counseling Assistant
Yale New Haven Hospital Saint Raphael Campus
08.2017 - 04.2018
- Organized and maintained genogram database white tracking new patient genetic test results.
- Prepared pedigrees for weekly Interdisciplinary Case Conferences.
- Trained and supervised volunteers.
Marketing Communications & Media Production
The Institute For American Indian Studies
12.2016 - 08.2017
- Created and maintained institute website, including calendar development and event marketing.
- Researched, wrote and submitted grant proposals.
- Organized annual fundraising events, bringing in 15% of the annual budget.
Educator
The Institute For American Indian Studies
02.2016 - 12.2016
- Developed and taught lesson plans for grades pre-k-12.
- Conducted tours of the museum for all visitors.
- Maintained the gift shop and made sales.
Junior Editor
Columbia Books, Inc
01.2014 - 06.2015
- Researched and composed approximately 4 articles per week for digital and print content, and created daily and weekly round-ups of news material for membership email.
- Discerned appropriate news material and conducted needs assessments.
- Managed editorial process for new products and white papers.
Education
Master of Arts - Creative And Professional Writing
Western Connecticut State University
Danbury, CT06.2015
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CT05.2010
Skills
- Process Improvement
- Compliance Monitoring
- Certification Management
- Data Analysis
- Critical Thinking
- Excellent Communication
Timeline
Certification Specialist
WBEC Metro NY
01.2024 - Current
Certification Coordinator
WBEC Metro NY
11.2022 - 12.2023
Program Coordinator
WVU Medicine Heart & Vascular Institute
02.2019 - 07.2020
Project Coordinator
Yale University School of Medicine
05.2018 - 02.2019
Genetic Counseling Assistant
Yale New Haven Hospital Saint Raphael Campus
08.2017 - 04.2018
Marketing Communications & Media Production
The Institute For American Indian Studies
12.2016 - 08.2017
Educator
The Institute For American Indian Studies
02.2016 - 12.2016
Junior Editor
Columbia Books, Inc
01.2014 - 06.2015
Master of Arts - Creative And Professional Writing
Western Connecticut State University
Bachelor of Science - Criminal Justice
University of New Haven
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