Mellody Miller
Saratoga springs,UT
Summary
Adaptable General Worker experienced in fast-paced environments and effectively managing last-minute changes. Delivered high-quality work under pressure while maintaining a strong focus on customer satisfaction and service excellence. Committed to contributing to team success through a proactive attitude and effective communication skills.
Overview
4
4
years of professional experience
Work History
Certification specialist
NHCO
American fork, USA
05.2022 - Current
- Reviewed and evaluated documentation to ensure certification compliance, contributing to overall program integrity.
- Reviewed and evaluated documentation for certification compliance.
- Analyzed complex documentation to ensure quality to identify candidate qualifications.
- Graded and returned exam booklets promptly to maintain workflow efficiency.
- Collaborated with team members to streamline certification processes, improving overall efficiency.
- Created and sustained a compliant work environment through proactive measures.
- Informed violators of infractions and potential penalties.
- Showcased leadership qualities through team collaboration while fostering a positive workplace atmosphere.
Starbucks shift leader
Starbucks, Barista
Saratoga springs, USA
05.2024 - 07.2025
- Oversaw daily shift operations to ensure high service standards and product quality.
- Oversaw daily shift operations, ensuring high service standards and consistent product quality.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new baristas on beverage preparation and customer service protocols.
- Managed inventory and supplies to minimize waste and maintain efficiency.
- Monitored cash handling procedures, ensuring accuracy during shifts.
- Fostered welcoming atmosphere by encouraging staff engagement with customers.
- Created a welcoming atmosphere by encouraging staff interactions with customers.
- Analyzed sales data to identify trends and areas for improvement.
- Assisted in the development and implementation of new operational procedures.
Barista and shift lead supervisor
Beanys to go
Saratoga springs, USA
10.2022 - 07.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved customer issues and complaints with professionalism to enhance satisfaction and encourage repeat business.
- Memorize ingredients and recipes for a wide variety of drinks and food.
- Motivated staff to achieve daily tasks and encouraged a positive work environment.
- Fostered a friendly atmosphere by encouraging employees to greet and engage with customers, improving overall experience.
- Counted money and kept track of money in tills/registers.
- Had a positive attitude and encouraged employees around me.
- Motivated staff to achieve daily tasks and encouraged a positive work environment.
Education
high school diploma -
West lake highschool
Saratoga springs, UT05-2021
Skills
- Customer relationship management
- Customer relations
- Policy implementation
- Process improvement
- Workflow optimization
- Leadership
- Leadership development
- Team collaboration
- Conflict resolution
- Telephone etiquette
- Problem solving
- Calm under pressure
- Self-direction
- Self-Directed
- Good Telephone Etiquette
Languages
A little American Sign Language.
Timeline
Starbucks shift leader
Starbucks, Barista
05.2024 - 07.2025
Barista and shift lead supervisor
Beanys to go
10.2022 - 07.2023
Certification specialist
NHCO
05.2022 - Current
high school diploma -
West lake highschool