Kyra Crump
Salisbury,NC
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Rue21
Salisbury, NC
05.2019 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
Hostess
IHOP
Salisbury, NC
05.2017 - 05.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Recorded available tables after seating each party using specialized seating software.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Used cash registers and credit card machines to cash out customers.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
No Degree - Cosmetology
RCCC
Kannapolis, NCHigh School Diploma -
Salisbury High School
Salisbury, NC06.2020
Skills
- Sales trends
- Stocking and replenishing
- Social perceptiveness
- Product and service sales
- Multi-tasking strength
- Exceptional customer service
- Adapt to diverse groups
- Relationship building
- Shipment processing
- Merchandising understanding
- Upselling
- Product knowledge
Accomplishments
I'm an active member of Phi Theta Kappa Honor Society.
Certification
Barbicide COVID-19 Certification
Bowling, Taekwondo
I bowl for fun with family/friends and practicing while deciding to join a league. I've been in taekwondo since I was 11 years old, stopped at a red belt and practiced in Jujitsu camp. Meanwhile I stopped doing taekwondo when I was 18 only won first or second place. I am always dedicated and respectful when doing my work.
Timeline
Sales Associate
Rue21
05.2019 - Current
Hostess
IHOP
05.2017 - 05.2019
No Degree - Cosmetology
RCCC
High School Diploma -
Salisbury High School
Similar Profiles
Kamaya GuildKamaya Guild
Assistant Store Manager at Rue21Assistant Store Manager at Rue21
Jasmine CromerJasmine Cromer
Sales Associate at Rue21Sales Associate at Rue21
Alexus CraveyAlexus Cravey
Stocker at Rue21Stocker at Rue21