KYRA DODD
Dawsonville,USA
Summary
Dedicated Customer Service Representative skilled in account management and POS operations. Experienced in food handling with a focus on dietary restrictions and sanitation standards. Strong mathematical skills and quick learner, poised to enhance customer satisfaction and improve business outcomes.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
Cumming, Georgia
01.2026 - 09.2026
- Supported pharmacists in medication management and inventory control to maintain optimal stock levels and safe medication dispensing.
- Collaborated with healthcare providers to ensure optimal patient care solutions.
- Updated customer profiles in pharmacy systems and updated
- demographics, allergies, and new medications in pharmacy computer systems.
- Organized and maintained electronic and manual filing of prescriptions to ensure efficient retrieval and compliance with regulations.
Pharmacy Technician
Dawson Pharmacy
Dawsonville, GA
10.2024 - 01.2026
- Processed and filled prescriptions accurately for diverse patient needs.
- Assisted pharmacists with medication management and inventory control.
- Educated patients on proper medication usage and potential side effects.
Customer Service Representative
Top Turf Lawn Care and Pest Management
Lawrenceville, GA
08.2023 - 10.2024
- Answered customer calls throughout the day, printed and mailed invoices every morning, generated collections reports, and sent collections messages to at-risk customers.
- Educated clients on service offerings and product benefits.
- Maintained accurate customer records in management software.
Cashier/Server
Strange Taco Bar
Lawrenceville, GA
08.2022 - 02.2023
- Handled customer orders, provided cups and ice, restocked drinks, and ensured food accuracy with allergy and dietary modifications. Delivered food to customer tables and assisted with additional needs. Cleaned the store at the end of the night and ensured sales goals were met.
- Processed customer payments at Strange Taco Bar using POS terminal and cash drawer.
- Greeted guests and answered menu questions with friendly, accurate service.
- Entered food and drink orders for dine-in and takeout guests.
Education
Associate of Science in Nursing - Nursing
South College
Atlanta, GA 10.2025 - 09.2026
High school diploma -
Archer High School
Lawrenceville, GA 08.2019 - 05.2023
Skills
- Prescription management
- Medication therapy
- Medication dispensing
- Insurance verification
- HIPAA
- Regulatory knowledge
- Inventory control
- Patient education
- Verifying orders
- Drug preparation
- Processing payments
- Cashiering
- POS
- Time management
- Attention to detail
- Effective communication
- Customer service
- Food safety
- Restaurant experience
- Serving
- Food service
- Basic math
- Quality assurance
- Record keeping
Personal Information
- Title: CUSTOMER SERVICE REPRESENTATIVE
- Nationality: American
- Driving License: 062008285
Timeline
Pharmacy Technician
Walgreens
01.2026 - 09.2026
Associate of Science in Nursing - Nursing
South College
10.2025 - 09.2026
Pharmacy Technician
Dawson Pharmacy
10.2024 - 01.2026
Customer Service Representative
Top Turf Lawn Care and Pest Management
08.2023 - 10.2024
Cashier/Server
Strange Taco Bar
08.2022 - 02.2023
High school diploma -
Archer High School
08.2019 - 05.2023