Hi, I’m
Kyra Hall
Hamptonville,NC
Summary
Dynamic owner and manager of K.D Hall Cleaning Company with expertise in customer relations and business management. Proven track record of enhancing client satisfaction and achieving financial growth through strategic planning. Skilled in team oversight and staff hiring, fostering a high-performing workforce dedicated to excellence.
Overview
17
years of professional experience
Work History
K.D Hall Cleaning Company
Owner/Manager
11.2007 - Current
Job overview
- Oversaw daily operational activities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ashley Furniture Distribution Center
Line Leader
01.2020 - 07.2022
Job overview
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
United States Postal Service, USPS
Substitute Mail Carrier
04.2011 - 01.2013
Job overview
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Education
Davidson Community College Mocksville, NC
High-school Diploma from Adult High-school Diploma
07.2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Staff management
- Team oversight
- Staff hiring
Timeline
Line Leader
Ashley Furniture Distribution Center
01.2020 - 07.2022
Substitute Mail Carrier
United States Postal Service, USPS
04.2011 - 01.2013
Owner/Manager
K.D Hall Cleaning Company
11.2007 - Current
Davidson Community College
High-school Diploma from Adult High-school Diploma
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