Kyra Hartman
Elizabethtown,PA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Currently, I am seeking and hoping to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Head Hostess
Mt Gretna Entertainment Inc
06.2015 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Created and maintained the schedule for other hosts, bussers, and food runners.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took information about guests' party size, led to seating and offered menus.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Relayed guest comments or suggestions to manager on duty for further action.
Cashier
Pennsylvania Renaissance Faire
08.2015 - 10.2016
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Graphic Design
Harrisburg Area Community College
Lancaster, PAHigh School Diploma -
Elizabethtown Area Senior High School
Elizabethtown, PA06.2017
Skills
- Room Preparation
- Item Promotion
- Reservation Setting
- Train Staff
- Dining Room Monitoring
- Guest Accommodations
- Menu Memorization
- Guest Inquiries
- Guest Flow
- Front- and Back-Of-House Coordination
- Calendar and Scheduling Software
Timeline
Cashier
Pennsylvania Renaissance Faire
08.2015 - 10.2016
Head Hostess
Mt Gretna Entertainment Inc
06.2015 - Current
No Degree - Graphic Design
Harrisburg Area Community College
High School Diploma -
Elizabethtown Area Senior High School
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