Summary
Overview
Work History
Education
Skills
Timeline
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Kyra Killian

Madison,WI

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.

Overview

8
8
years of professional experience

Work History

Beauty Operations Lead

Sephora At Kohls
08.2021 - Current
  • Consistently exceeds company sales and customer rewards program goals both individually and as team leader
  • Reliably handles store opening/closing and cash handling responsibilities
  • Expert team resource for questions on current stock, policies and procedures, technology and POS issues, and store esthetics
  • Easily adaptable in all operational aspects of the store including staffing and scheduling issues, brand/merchandising updates, stockroom cleanliness and organization, promotional signage, daily replenishment procedures, and hygiene standards
  • Trainer and ongoing point of contact for regional store leaders during initial store setup and team building

Mens Department Lead

Kohls
07.2020 - 08.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Supervised use of fitting rooms and took ownership over ensuring product was in good condition and returned to proper location for ease of item findability.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.

Operations Associate

Kohls
10.2018 - 07.2020
  • Unloaded truck and assisted with merchandising freight to sales floor
  • Expert in Omnichannel and online order services including picking, packing, and problem resolution.
  • Part of merchandising team for department sets and updates
  • Loading dock organization with frequent use of pallet jack
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Pick N Save
11.2017 - 06.2018
  • Main customer service focus for inquiries, problem resolution, phone calls, and customer satisfaction
  • Expert in service desk tasks such as DMV renewals, Lottery ticket sales, ID checks for tobacco and alcohol products, safe counts/money handling, and customer account updates
  • Applied strong leadership talents and problem-solving skills to enforce rules and regulations, train and coach team members on cashier expectations, and maximize customer satisfaction
  • Expert on closing tasks and responsibilities

Cashier

Pick N Save
09.2015 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit cards
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Poll Worker

City Of Madison
11.2015 - 04.2017
  • Checked addresses, IDs and registration cards.
  • Issued ballots and provided instruction on how to correctly mark choices.
  • Set up, monitored and maintained polling equipment.
  • Registered new voters for primary and general elections.
  • Addressed voter questions and concerns.
  • Opened and closed polling booths.

Education

Bachelor of Science - Organizational Leadership

Wilmington University
New Castle, DE
05.2027

High School Diploma -

Madison East High School
Madison, WI
06.2017

Skills

  • Email and Telephone Etiquette
  • Adaptability and Dependability
  • Customer Service
  • Attention to Detail
  • Account Updates
  • Organization and Multitasking
  • Team Collaboration
  • Computer Proficiency

Timeline

Beauty Operations Lead

Sephora At Kohls
08.2021 - Current

Mens Department Lead

Kohls
07.2020 - 08.2021

Operations Associate

Kohls
10.2018 - 07.2020

Customer Service Representative

Pick N Save
11.2017 - 06.2018

Poll Worker

City Of Madison
11.2015 - 04.2017

Cashier

Pick N Save
09.2015 - 11.2017

Bachelor of Science - Organizational Leadership

Wilmington University

High School Diploma -

Madison East High School

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Kyra Killian