Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Koroch

Seattle,WA

Summary

Driven professional with a proven track record in customer service and information protection. Excelled in roles requiring exceptional communication and detail orientation, achieving up to 100% accuracy in content moderation. Demonstrated ability to enhance customer satisfaction and drive sales through effective complaint handling and suggestive selling techniques.

Overview

7
7
years of professional experience

Work History

Seasonal Guest Advocate

Target
10.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.

Process Executive

Cognizant Technology Solutions
04.2018 - 02.2020
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Maintained an excellent handle time, job count, and an average of 97%-100% accuracy

Assistant Manager

Picture People
10.2016 - 12.2017
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

No Degree - Accounting And Business Management

Grand Canyon University
Phoenix, AZ

High School Diploma -

Arizona Lutheran Academy
Phoenix, AZ
05.2016

Skills

  • Information Protection
  • Customer Service
  • Exceptional communication
  • Complaint Handling
  • Data Entry
  • Detail Oriented

Timeline

Seasonal Guest Advocate

Target
10.2023 - 12.2023

Process Executive

Cognizant Technology Solutions
04.2018 - 02.2020

Assistant Manager

Picture People
10.2016 - 12.2017

No Degree - Accounting And Business Management

Grand Canyon University

High School Diploma -

Arizona Lutheran Academy
Kyra Koroch