Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kyra Longo

Kyra Longo

Summary

I am a highly motivated employee with a desire to take on new challenges, exceptional interpersonal skills, a strong work ethic, and adaptability. My extensive experience in customer service only shows that I love working for, and with, people. For this reason, I believe that I will thrive in a job setting where I can lend a helping hand as a compassionate advocate and attentive case manager for my clients. I am comfortable and confident in my abilities to pursue a job as a case manager because I have a bubbly personality that pairs well with my hardworking, and reliable work ethic. I thrive in my ability to stay organized, attentive, supportive, and problem-solving. I am adaptive, and I am able to handle any task assigned.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

BrownsFit
03.2025 - Current
  • Enforced rules to create a safe environment for everyone.
  • Kept up with the cleanliness and inventory of the gym, and recovery lounge.
  • Provided exceptional customer service to enhance guest experience.
  • Answered phones, responded to inquiries, and took messages.

Front Desk Representative

Planet Fitness
06.2024 - 03.2025
  • Kept up with the cleanliness and inventory of the gym and spa.
  • Provided assistance in person and over the phones to members.
  • Enforced rules to create a safe environment for everyone.

Intern

Cleveland Police Department
Cleveland, Ohio
05.2024 - 08.2024
  • Assisted in project planning and execution for various departmental initiatives.
  • Participated in team meetings to discuss project updates and share insights.
  • Maintained positive working relationship with fellow staff and management.

Cashier

Gabes
08.2023 - 05.2024
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
  • Assisted customers with locating items and providing product information.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

Ice Cream Artist

Falls Ice Cream
05.2017 - 08.2023
  • Processed transactions accurately and efficiently, as well as prepared orders correctly and to completion.
  • Restocked supplies, cleaned and organized the store, and completed other tasks in a timely manner, resulting in improved efficiency.

Education

Masters Program - Clinical Mental Health Counseling

Cleveland State University
Cleveland, Ohio
06-2027

Bachelor of Arts - Psychology

Kent State University
Kent, Ohio
05.2024

Kent State University
Florence, Italy
05.2023

Skills

  • Documentation and reporting
  • Ability to work as a team
  • Empathy and compassion
  • Project management
  • Ability to work under pressure
  • Adaptability

Timeline

Front Desk Agent

BrownsFit
03.2025 - Current

Front Desk Representative

Planet Fitness
06.2024 - 03.2025

Intern

Cleveland Police Department
05.2024 - 08.2024

Cashier

Gabes
08.2023 - 05.2024

Ice Cream Artist

Falls Ice Cream
05.2017 - 08.2023

Masters Program - Clinical Mental Health Counseling

Cleveland State University

Bachelor of Arts - Psychology

Kent State University

Kent State University
Kyra Longo