Kyra Peppers
Columbus
Summary
Results-driven and detail-oriented professional with extensive experience in healthcare coordination, customer service, and administrative support. Proven expertise in managing patient records, resolving insurance and billing inquiries, and supporting cross-functional healthcare teams to enhance operational efficiency. Recognized for exceptional communication skills, adaptability, and the ability to excel in fast-paced environments, ensuring seamless operations and successful project outcomes. Highly organized with a strong track record of coordinating complex tasks and fostering teamwork, significantly contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Coordinator
Columbus Springs East
04.2022 - Current
- Manage patient information, insurance verification, and medical files.
- Answer multi-line phone systems and provide front-desk support.
- Collaborate with social workers and therapists to support patient care.
- Maintain confidentiality and accuracy in all patient documentation.
Customer Service Representative
HKT Teleservices
02.2021 - 03.2022
- Assisted customers with Weight Watchers accounts and orders.
- Navigated multiple systems to ensure accurate account management.
- Strengthened problem-solving and multitasking abilities.
Health Concierge
Aetna Insurance Company
11.2018 - 11.2020
- Guided customers through medical insurance policies and billing concerns.
- Resolved account and coverage issues with empathy and accuracy.
- Developed strong customer advocacy and system navigation skills.
Customer Service Representative
Teleperformance
09.2016 - 04.2017
- Assisted with travel bookings including flights and hotels.
- Handled escalated customer concerns and provided resolutions.
Education
High School Diploma -
Mifflin High School
08.2015
Skills
- Patient Information Management
- Insurance & Billing Support
- Customer Service & Conflict Resolution
- Healthcare Administration
- Multitasking & Problem Solving
- HIPAA Compliance
- Medical Billing & Coding Basics
- Microsoft Office Suite (Excel, Word, Outlook)
- Call Center Systems / CRM Software
- Patient Intake & Scheduling
- Data entry
- Decision-making
Timeline
Coordinator
Columbus Springs East
04.2022 - Current
Customer Service Representative
HKT Teleservices
02.2021 - 03.2022
Health Concierge
Aetna Insurance Company
11.2018 - 11.2020
Customer Service Representative
Teleperformance
09.2016 - 04.2017
High School Diploma -
Mifflin High School