Shanata Jackson
Charlotte,NC
Summary
Dynamic Administrative Assistant Coordinator with proven expertise at Lincoln Park Care Center in electronic health records and insurance verification. Adept at enhancing team collaboration and streamlining prior authorization processes, ensuring timely patient care. Recognized for exceptional problem resolution skills and meticulous attention to detail in managing patient information and documentation.
Overview
1
1
year of professional experience
Work History
Administrative Assistant Coordinator /Shift Supervisor
Lincoln Park Care Center
Lincoln Park, New Jersey
02.2024 - 09.2024
- Coordinated schedules and meetings for staff and management to enhance communication.
- Assisted with patient records management using electronic health record systems.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Prepared documents and reports to support administrative functions effectively.
- Supported onboarding processes for new employees by providing orientation materials.
- Managed filing systems to ensure easy access to important documents and records.
- Prepared letters, memos, reports, spreadsheets and other documents using Microsoft Office Suite applications.
- Reviewed prior authorization requests for medical services and procedures.
- Communicated with healthcare providers to gather necessary documentation.
- Entered and updated patient information in electronic health record systems.
- Coordinated with insurance companies to verify coverage details.
- Assisted patients in understanding authorization requirements and processes.
- Collaborated with team members to address complex authorization issues.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Education
Bachelor of Arts - Business Administration And Management
Berkeley College
Newark, NJ05-2021
Associate of Applied Science - Health Administration
Berkeley College
Wood-Ridge, NJ04-2020
Skills
- Electronic health records
- Prior authorization processes
- Patient information management
- Document preparation
- Insurance verification
- Customer relationship management
- Team collaboration
- Scheduling coordination
- Data entry accuracy
- Time management
- Problem resolution
Affiliations
- Voluntary for Non-profit organization Father English for Families.
- Voluntary Philip Academy Character School as a teacher assistant, spoken for the school on the parents community.
Accomplishments
- Deans and Honor list
- public speaking in Berkeley College
Timeline
Administrative Assistant Coordinator /Shift Supervisor
Lincoln Park Care Center
02.2024 - 09.2024
Bachelor of Arts - Business Administration And Management
Berkeley College
Associate of Applied Science - Health Administration
Berkeley College