Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering precise attention to detail and strong decision-making skills to manage multiple tasks.
Overview
5
5
years of professional experience
Work History
Maître D'
Barclay Prime Restaurant
09.2021 - Current
Supervise the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
Support event planning and execution, contributing to maximum guest satisfaction.
Assist in various restaurant tasks, including phone handling and financial transactions.
Legal Intake Specialist
Rosen Injury Lawyers
04.2019 - 06.2022
Conducted thorough client interviews, extracting relevant details for legal case assessment.
Documented and organize client information to ensure accuracy and confidentiality.
Served as a liaison between clients and legal professionals, addressing client inquiries and concerns.
Receptionist
Satori Laser
11.2019 - 09.2021
Greeted and assisted customers, scheduled appointments, and addressed inquiries.
Resolved or escalated issues to management, ensuring client satisfaction.
Drafted professional business memos, letters, and marketing copy.
Stayed updated on product and service knowledge to increase sales and meet quotas.
Managed approximately 30-60 incoming calls, emails, and faxes per day from customers.
Education
Mason College Credit - National Security Studies
NYLF National Security
Vienna, VA
06.2018
Bachelor of Arts - Political Science
Temple University
Philadelphia, PA
09.2024
Skills
Microsoft Office Proficiency
Bilingual Proficiency
Customer Relationship Development
Document and Case Management
Communication and Interpersonal Skills
Timeline
Maître D'
Barclay Prime Restaurant
09.2021 - Current
Receptionist
Satori Laser
11.2019 - 09.2021
Legal Intake Specialist
Rosen Injury Lawyers
04.2019 - 06.2022
Mason College Credit - National Security Studies
NYLF National Security
Bachelor of Arts - Political Science
Temple University
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