Kyra Ponce
Philadelphia,US
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering precise attention to detail and strong decision-making skills to manage multiple tasks.
Overview
5
5
years of professional experience
Work History
Maître D'
Barclay Prime Restaurant
09.2021 - Current
- Supervise the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Support event planning and execution, contributing to maximum guest satisfaction.
- Assist in various restaurant tasks, including phone handling and financial transactions.
Legal Intake Specialist
Rosen Injury Lawyers
04.2019 - 06.2022
- Conducted thorough client interviews, extracting relevant details for legal case assessment.
- Documented and organize client information to ensure accuracy and confidentiality.
- Served as a liaison between clients and legal professionals, addressing client inquiries and concerns.
Receptionist
Satori Laser
11.2019 - 09.2021
- Greeted and assisted customers, scheduled appointments, and addressed inquiries.
- Resolved or escalated issues to management, ensuring client satisfaction.
- Drafted professional business memos, letters, and marketing copy.
- Stayed updated on product and service knowledge to increase sales and meet quotas.
- Managed approximately 30-60 incoming calls, emails, and faxes per day from customers.
Education
Mason College Credit - National Security Studies
NYLF National Security
Vienna, VA06.2018
Bachelor of Arts - Political Science
Temple University
Philadelphia, PA09.2024
Skills
- Microsoft Office Proficiency
- Bilingual Proficiency
- Customer Relationship Development
- Document and Case Management
- Communication and Interpersonal Skills
Timeline
Maître D'
Barclay Prime Restaurant
09.2021 - Current
Receptionist
Satori Laser
11.2019 - 09.2021
Legal Intake Specialist
Rosen Injury Lawyers
04.2019 - 06.2022
Mason College Credit - National Security Studies
NYLF National Security
Bachelor of Arts - Political Science
Temple University
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