Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Statement
Timeline
Generic
Kyra R Hassa

Kyra R Hassa

East Lansing

Summary

Hardworking and passionate professional with exceptional customer service skills honed at Jolly Pumpkin. Proven ability to enhance client satisfaction through effective communication and active listening. Experienced in multitasking and maintaining confidentiality while supporting clients in various settings. Committed to fostering teamwork and promoting mental health awareness through community outreach initiatives.

Overview

5
5
years of professional experience

Work History

Server

Jolly Pumpkin
East Lansing
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with a POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Extern

Change4Greatness Counseling
East Lansing
09.2025 - 12.2025
  • Gained hands-on experience in a counseling setting by supporting client-focused services.
  • Observed therapeutic practices.
  • Assisted with administrative and outreach tasks to promote mental health and wellness.
  • Maintained accurate client records in compliance with confidentiality standards.

Volunteer

Women's Center of Greater Lansing
Lansing
05.2025 - 06.2025
  • Provided support for women in the community by assisting with programs, resources, and outreach initiatives.
  • Contributed to fostering a safe, empowering, and inclusive environment.
  • Assisted in organizing community outreach events to raise awareness of women's issues.
  • Managed client intake processes, ensuring accurate information collection and confidentiality.

Hostess

Lake Inn
Lapeer
07.2020 - 07.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions in person and via phone calls about hours, seating, takeout orders, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

Bachelors of Arts Degree - Psychology, Human Behavior and Social Services

Michigan State University
East Lansing, MI
05-2026

High School Diploma -

Lapeer High School
Lapeer, MI
05.2022

Skills

  • Exceptional customer service
  • Problem-solving abilities
  • Client support
  • Active listening
  • Organization
  • Teamwork
  • Collaborative thinking
  • Confidentiality standards
  • Effective communication

Accomplishments

  • High school Pep Club member
  • High school Class Council member
  • High school Grow to Glow member - Motivated younger girls by providing them with advice and friendship connections
  • Completed a total of 4 AP (advanced placement) classes throughout high school
  • Deans List at MSU Spring Semester 2023
  • Deans List at MSU Spring Semester 2025

Professional Statement

Proven to excel in high-pressure environments, I gained my exceptional customer service and communication skills by working in restaurant industries to enhance customer satisfaction.

Timeline

Extern

Change4Greatness Counseling
09.2025 - 12.2025

Volunteer

Women's Center of Greater Lansing
05.2025 - 06.2025

Server

Jolly Pumpkin
04.2024 - Current

Hostess

Lake Inn
07.2020 - 07.2023

Bachelors of Arts Degree - Psychology, Human Behavior and Social Services

Michigan State University

High School Diploma -

Lapeer High School

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