Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Unterberg

Kunkletown,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative/technician

Ccvs
01.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving clinical issues.
  • Streamlined support processes for improved efficiency and faster resolution times.
  • Provided exceptional customer service, consistently exceeding performance metrics.
  • Maintained detailed records of customer interactions to ensure accurate follow-up resolution.
  • Educated customers on product features, guiding them through procedures and medications.

Elderly Caregiver

Self Employed Services
05.2021 - 12.2021
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.

Education

Bachelor - Phycology- Mental Health

Southern New Hampshire University
Hooksett, NH

Penn Foster High School
Scranton, PA
09.2023

Skills

  • Call Center Experience
  • Complaint Handling
  • CRM Software
  • Interpersonal Skills
  • Time Management
  • Attention to Detail
  • Active Listening
  • Multitasking
  • Adaptability
  • Customer Focus

Timeline

Customer Service Representative/technician

Ccvs
01.2022 - 03.2023

Elderly Caregiver

Self Employed Services
05.2021 - 12.2021

Bachelor - Phycology- Mental Health

Southern New Hampshire University

Penn Foster High School
Kyra Unterberg