Kyra Vass
Chicago,IL
Summary
Experienced Optometric Technician with background preparing patient for appointment with optometrist to foster outstanding examination experience. Proficient in performing eye exams start to finish as the doctor reviews work remotely. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Obtained bachelor's degree in Healthcare Administration to further my knowledge of healthcare management.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Big City Optical
2023.04 - Current
- Conducted remote eye exams across 17 locations, communicating results effectively to optometrists
- Implemented outreach initiatives to expand the patient base, including cold calling and community events
- Managed administrative tasks such as insurance processing and scheduling, ensuring operational efficiency.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Lead Technician
Walmart Health
2020.11 - 2023.03
- Managed the largest and fastest-growing Walmart Health location in the U.S
- Achieved #1 in America in billing and customer satisfaction
- Delivered a 96% customer satisfaction rating
- Recognized by corporate leadership for exemplary teamwork and performance
- Collaborated with corporate leadership on strategies for operational improvement and growth initiatives
- Led community engagement efforts, driving new customer acquisition and retention strategies
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Customer Service Representative/Optician
Walmart
2020.04 - 2020.11
- Provided exemplary customer service, resolving issues promptly to enhance customer satisfaction
- Implemented productivity enhancements and organizational techniques, improving operational efficiency.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Health Care Administration
Purdue University Global
Skills
- Scheduling
- Patient charting
- Award-winning Customer Service
- 4 years of full-time health care experience
- Clinic Management
- Community Outreach/Costumer Recruitment
- Quality Improvement
- Healthcare Systems: Epic, Athena, Eyefinity
- Insurance Management and Billing
- Cost Control/Budgeting
- B.S., Health Care Administration
- Vision Health Screening: Visual field testing, Glaucoma screening, Retinal Photography
References
References available upon request
Timeline
Optometric Technician
Big City Optical
2023.04 - Current
Lead Technician
Walmart Health
2020.11 - 2023.03
Customer Service Representative/Optician
Walmart
2020.04 - 2020.11
Bachelor of Science - Health Care Administration
Purdue University Global
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