Kyra Williams
Douglasville,GA
Summary
Senior Billing professional prepared for role with a solid history of billing processes. Knowledgeable about preparing invoices and processing payments. Team-oriented, dependable and performance-driven. Known for collaboration, reliability, with focus on achieving team goals and adapting to changing needs. Proficient in billing software and compliance standards.
Overview
10
10
years of professional experience
Work History
Senior Billing Specialist
TWC Services
08.2016 - Current
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Enhanced customer satisfaction by addressing billing inquiries. Forwarded disputes to service managers to review.
- Trained new billing specialists on report that catches errors using best practices.
- Used data entry skills to create invoices in accordance with customer billing requirements and submitted through a system called workflow for approval.
- Forwarded all warranty work to the warranty billing department.
- Printed, proofed, posted and prepared invoices for distribution.
- Handled account payments and updated customer credit card information in USA E-Pay.
- Worked with AR for credit card declines.
- Processed payment via telephone with focus on accuracy and efficiency.
- Prepared itemized invoiced in accordance with customer billings requirements using a system called Penta.
- Worked with the service department and sales department to check proper billing information.
- Assisted with weekly biller analysis report with another co worker.
Sales Associate
JC Penny Co
04.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Creekside High School
Fairburn, GANo Degree - Nursing
Atlanta Metro College
Atlanta, GASkills
- Accurate data entry and numerical
- Professionalism and ethics
- Invoice generation
- Expert billing knowledge
- Efficient time management
- Attention to detail
- Multitasking and organization
- Solid organizational skills
- Customer engagement
- Verbal and written communication
- Data entry proficiency
- Analytical thinking
Languages
English
Native or Bilingual
Timeline
Senior Billing Specialist
TWC Services
08.2016 - Current
Sales Associate
JC Penny Co
04.2015 - 08.2016
High School Diploma -
Creekside High School
No Degree - Nursing
Atlanta Metro College
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