Monisha Rhone
Dallas,TX
Summary
Dedicated and results-driven Billing Specialist with over 15 years of comprehensive experience in call center operations and customer service. Proven track record in managing billing processes, resolving complex issues, and leading teams to achieve operational excellence. Adept at utilizing data-driven insights to enhance billing accuracy, customer satisfaction, and overall efficiency. Seeking to leverage expertise in billing management and leadership to contribute to the success of your company.
Overview
13
13
years of professional experience
Work History
Senior Billing Specialist
Charter Communications, Spectrum
Irving, TX
05.2017 - 07.2024
- Responded to customer inquiries regarding billing issues via phone, email or in-person meetings.
- Maintained accurate records of all transactions, including account balances and payment histories.
- Collaborated with sales staff to resolve any discrepancies related to pricing or product availability.
- Created reports on overdue accounts and provided recommendations for debt collection activities.
- Negotiated payment arrangements with delinquent customers in order to minimize losses due to nonpayment.
- Resolved billing disputes and credit and debit requests from customers.
Medical Billing Specialist
Ut Southwestern Medical Center
Dallas, TX
02.2011 - 05.2017
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Prepared daily reports summarizing payments received from insurers or other sources.
Education
High School Diploma -
Crosswinds High School
Grand Prairie, TX05-2010
Skills
- Accounts receivable expertise
- Accurate data entry
- Efficient time management
- Continuous Process Improvement
- Contract Preparation
- Claims Processing
- Invoice Processing
- Payment posting
- Billing dispute resolution
- Customer Engagement
- Collections
- Insurance Verification
- HIPAA Compliance
References
References available upon request.
Timeline
Senior Billing Specialist
Charter Communications, Spectrum
05.2017 - 07.2024
Medical Billing Specialist
Ut Southwestern Medical Center
02.2011 - 05.2017
High School Diploma -
Crosswinds High School
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