Kyralin Brown
Council Bluffs
Summary
Dynamic Direct Support Professional with a proven track record at Community Supports Network Inc, enhancing client independence through compassionate caregiving and effective behavior redirection. Skilled in medication administration and relationship building, I advocate for client rights, ensuring their voices are heard while fostering a supportive environment that promotes overall well-being.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Community Supports Network Inc
Council Bluffs, IA
03.2022 - Current
- Assist individuals with daily living activities to promote independence and enhance quality of life.
- Monitoring client progress and documenting changes in behavior or health status.
- Advocating for rights and preferences of supported individuals, ensuring their voices were heard in service planning discussions.
- Assisting individuals in service with daily living needs to maintain self-esteem and general wellness.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the care team.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure safety safety of individuals in services and compliance with prescribed treatment plans.
- Provided ongoing communication between supported individuals, families, and other service providers to enhance overall care coordination efforts.
Customer Service Representative
Fiserve
Omaha, NE
08.2021 - 03.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions using Fiserve systems, ensuring accuracy and compliance.
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a matter that was satisfactory for both the customer and the company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Hayneedle
Council Bluffs, IA
10.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented best practices for handling complex inquiries, fostering a culture of continuous improvement.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Cashier
Casey's
Council Bluffs, IA
08.2020 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring product availability and accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Account Manager
Ace Rent To Own
Council Bluffs, IA
10.2019 - 03.2020
- Managed client relationships, ensuring alignment with strategic business objectives.
- Facilitated regular communication with clients, addressing concerns and optimizing service delivery.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
Bellevue, NE
07.2014 - 09.2019
- Led daily operations of Companion Animal Department, ensuring optimal inventory management and product availability.
- Developed and implemented training programs for staff on animal care and customer service practices.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for animals and customers.
- Enhanced sales strategies through effective merchandising and promotion of companion animal products.
- Managed scheduling and staffing to optimize team performance and meet department goals.
- Fostered relationships with local rescue organizations to support adoption events and community outreach initiatives.
- Evaluated team performance regularly, providing constructive feedback to encourage professional growth among staff members.
- Ensured proper pricing accuracy by regularly updating price tags according to company guidelines.
- Established a welcoming environment for customers and their pets, fostering loyalty and repeat business.
- Oversaw daily operations including opening/closing procedures, employee scheduling, and task delegation for efficient workflow management.
- Improved overall store cleanliness by implementing strict standards within the Companion Animal Department.
- Addressed customer complaints promptly, resolving issues to ensure ongoing satisfaction and solidify trust in our brand.
Education
High School Diploma -
Lewis Central High School
Council Bluffs05-2011
Skills
- Client support
- First aid and safety
- Behavior redirection
- Compassionate caregiving
- Medication administration
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Transportation
- Disability awareness
Timeline
Direct Support Professional
Community Supports Network Inc
03.2022 - Current
Customer Service Representative
Fiserve
08.2021 - 03.2022
Customer Service Representative
Hayneedle
10.2020 - 04.2021
Cashier
Casey's
08.2020 - 09.2020
Account Manager
Ace Rent To Own
10.2019 - 03.2020
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
07.2014 - 09.2019
High School Diploma -
Lewis Central High School