Kyree Shaw
Ft. Washington,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Guest Advocate (Cashier), General Merchandise
Walmart
02.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Crew Team Member
Pizza Hut
09.2022 - 01.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05.2023
Skills
- POS Transactions
- Inventory Monitoring
- Cash Register Operations
- Guest Satisfaction
- Inventory Reconciliation
- Computer Skills
- Performance Strategies
- Operational Efficiency
Timeline
Guest Advocate (Cashier), General Merchandise
Walmart
02.2023 - 08.2023
Crew Team Member
Pizza Hut
09.2022 - 01.2023
High School Diploma -
Friendly High School
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