Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Guest Advocate (Cashier), General Merchandise
Walmart
02.2023 - 08.2023
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Collaborated with team members to handle guest requirements from check-in through check-out.
Maintained up-to-date knowledge of product and service changes.
Responded proactively and positively to rapid change.
Crew Team Member
Pizza Hut
09.2022 - 01.2023
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Collaborated with team members to complete orders
Kept food preparation area, equipment, and utensils clean and sanitary.
Operated register to process payments and collect cash payment for order totals.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Became familiar with products to answer questions and make suggestions.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.