KYRELL SHANKS

• develop customized solutions based on the size and complexity of client's space using flooring, bath, and shower materials

• work closely with general contractor and design specialists

• manage contracts, negotiations and all aspects of sale to finalize purchases and exceed customer expectations

• close rate of 30% (not including cancellations and no shows)

• Developed consumer and commercial customer solutions to local and national accounts
• Made at least 500 outbound calls a week and visited 100 local businesses a month
• Driven sales through engagement with customers, contributing $300,000 in revenue in Q3 and Q4
• Documented all outreach and prospecting activities in Salesforce
• Managed a large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a dynamic workspace.

• Analyzed project performance data to identify areas of improvement
• Monitored project progress, identified risks, and took corrective action as needed
• Developed project plans to ensure successful execution
• Passionate about learning and committed to continual improvement.

• Directed work of employees, monitoring quality, compliance, and productivity
• Performed daily inspections on sleepers, day cabs, trailers, and other heavy-duty equipment
• Ensured that the organization's information and daily duties were accurate.

• Approached each problem with analytical strategies to quickly resolve concerns
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Utilized highly developed interpersonal and people skills to approach customers and engage in conversations