Kyrie Henderson
Baldwinsville,United States
Summary
Compassionate and human-centered professional with over 10 years of experience advancing from front-desk operations to Director of Human Resources. Proven track record in building supportive workplace cultures, streamlining business operations, and managing full-lifecycle HR—from recruitment and credentialing to payroll and benefits. Passionate about empowering teams, advocating for staff, and aligning daily administration with mission-driven organizational growth.
Overview
11
11
years of professional experience
Work History
Director of Human Resources
ADHD & Autism Psychological Services And Advocacy
Syracuse, New York
06.2019 - Current
- Led recruitment strategies to attract diverse talent for specialized diagnostic and therapeutic roles within both CBT and ABA programs.
- Developed and implemented streamlined recruitment, onboarding, and training procedures.
- Collaborated with leadership to align HR initiatives with organizational goals and missions.
- Managed employee relations to foster a supportive workplace culture for all staff.
- Facilitated performance evaluations to ensure staff development and accountability.
- Oversaw credentialing and licensing procedures and renewals for various professionals, including but not limited to, clinical psychologists, LMFTs, LMHCs, LCSWs, BCBAs, and RBTs.
- Coordindated with brokerage teams to maintain robust benefits programs, ensuring employee satisfaction and retention.
- Managed time off balances and requests in accordance with company policy.
- Completed payroll for all departments utilizing multi-platform data integration tools to combine time-tracking procedures across departments
Program Coordinator
ADHD & Autism Psychological Services And Advocacy
Syracuse, NY
07.2017 - 06.2019
- Coordinated with the Office of Mental Health and the Department of Education, to ensure service provision requirements were unpheld
- Researched state and community programs to determine alignment with the company's mission and vision, and completed all application processes and vetting for said agencies.
- Worked closely with leadership to identify both internal and external opportunities to grow the service provision and reach of the agency.
- Assisted in grant writing and funding proposals for program support.
- Engaged with community partners to promote awareness and resources to the appropriate patient demographic.
- Facilitated communication between internal teams and external partners regarding program activities.
Testing Coordinator
ADHD & Autism Psychological Services And Advocacy
Syracuse, New York
09.2016 - 07.2017
- Handled all scheduling and billing of psychological and neuropsychological testing in compliance with ICD-10 standards.
- Prepared and submitted insurance requests and processed prior authorizations and approvals for assessments.
- Aided patients and parents in understanding insurance details and coverage for assessments, including co-pays, deductibles, coinsurances, and out-of-pocket costs.
- Assisted patients and parents throughout the entire assessment processfrom intake to treatment.
- Created and maintained a new tracking system for incoming patients and ongoing assessments.
Receptionist
ADHD & Autism Psychological Services And Advocacy
Syracuse, New York
01.2016 - 09.2016
- Greeted clients and visitors, ensuring a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained accurate client records using electronic management systems.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Skills
- Recruitment strategies
- Onboarding process
- Recruitment planning
- Employee relations
- Performance management
- Retention strategies
- Benefits and compensation management
- HR policy development
- Compliance management
- Diversity and inclusion
- Organizational development
- Strategic planning
- HR software proficiency
- Team leadership
- Employee engagement
Timeline
Director of Human Resources
ADHD & Autism Psychological Services And Advocacy
06.2019 - Current
Program Coordinator
ADHD & Autism Psychological Services And Advocacy
07.2017 - 06.2019
Testing Coordinator
ADHD & Autism Psychological Services And Advocacy
09.2016 - 07.2017
Receptionist
ADHD & Autism Psychological Services And Advocacy
01.2016 - 09.2016