Makayla Murtha
Hammond
Summary
As an experienced Human Resources Director, I bring a wealth of knowledge and leadership in managing all aspects of human resources management. With over 7 years of direct Human Resources experience, I have successfully designed, implemented, and overseen strategic HR initiatives that drive employee engagement, optimize talent acquisition, and foster positive workplace cultures. Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, benefits, development and retention-promoting relationship building.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Human Resources
St. Croix Central School District
Hammond
12.2021 - Current
- Lead the recruitment and retention of skilled staff, enhancing district capabilities.
- Resolve employee issues, fostering a supportive work environment.
- Ensure policy compliance, aligning with state regulations, and labor laws.
- Coordinate professional development, boosting staff performance.
- Manage compensation programs, optimizing employee satisfaction.
- Lead comprehensive HR operations, driving strategic recruitment initiatives, and implementing robust performance management systems across the district.
- Modernize employee relations through proactive conflict resolution strategies, and innovative professional development programs for staff excellence.
- Streamline HR data management processes while ensuring compliance with educational regulations, and labor laws across all operations.
- Foster a positive workplace culture through strategic employee engagement initiatives and comprehensive health and safety program implementation.
- Optimize recruitment processes and talent retention strategies while managing comprehensive benefits programs for district personnel.
- Spearhead the digital transformation of HR processes, introducing automated onboarding systems and paperless documentation workflows for enhanced efficiency.
- Pioneered a strategic talent acquisition framework to strengthen educational excellence, implementing innovative staff development programs, and performance metrics.
- Developed a comprehensive HR analytics system to track retention trends and professional growth, enabling data-driven decisions in workforce planning.
- Streamlined employee onboarding process through digital transformation, reducing administrative overhead while maintaining compliance standards.
- Conducted performance reviews for employees in all departments.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Handled employee discipline and termination to address policy infractions.
- Implemented strategies aimed at improving employee retention rates.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Established cross-departmental mentorship initiatives to enhance staff capabilities and create sustainable leadership development pathways.
- Redesigned the benefits administration platform to improve accessibility and user experience, resulting in enhanced employee satisfaction.
Human Resources Assistant
St. Croix Central School District
Hammond
10.2017 - 12.2021
- Supported HR functions, improved onboarding, enhanced employee satisfaction, resolved conflicts, and streamlined processes.
- Developed and implemented data-driven HR solutions, analyzing workforce trends to optimize recruitment processes, and reduce time-to-hire.
- Coordinated benefits administration and provided comprehensive support to staff, resolving queries, and maintaining confidential personnel documentation.
- Maintained accurate employee databases and compliance records, while ensuring timely processing of HR documentation and payroll information.
- Led recruitment initiatives and streamlined hiring processes, contributing to improved staff retention, and enhanced departmental efficiency.
- Implemented a comprehensive HR data management system to optimize employee records tracking and streamline documentation workflows, enhancing departmental productivity.
- Spearheaded recruitment process improvements by developing standardized interview protocols and assessment tools, reducing candidate evaluation time.
- Prepared and set up new employee orientations.
- Monitored timekeeping records for accuracy and completeness.
- Coordinated employee benefits programs, including health insurance and retirement plans.
Personal Banker/Customer Service Representative
First National Community Bank
New Richmond
04.2016 - 10.2017
- Deliver exceptional customer service, resolving issues swiftly, enhancing client satisfaction.
- Manage accounts efficiently, ensuring compliance, and accuracy in all transactions.
- Process financial transactions with precision, adhering to banking regulations.
- Address and resolve customer complaints, fostering trust and loyalty.
- Enhance operational efficiency with improved account management strategies.
- Optimized customer service protocols by implementing structured response systems, reducing resolution time, and enhancing client satisfaction.
- Managed complex financial transactions with precision, maintaining a perfect cash drawer balance while adhering to strict security protocols.
- Built lasting client relationships through personalized consultation and proactive account management, resulting in improved customer retention.
- Developed efficient account maintenance procedures by identifying process bottlenecks, and implementing streamlined solutions.
- Streamlined account maintenance workflow by identifying bottlenecks and implementing digital solutions, leading to a substantial reduction in processing time.
- Spearheaded client retention initiatives through personalized financial consultations and strategic account reviews, strengthening long-term relationships.
Sales Manager
Sheraton St. Paul/Woodbury Hotel
St. Paul
03.2015 - 04.2016
- Developed sales strategies, boosting hotel occupancy, and revenue.
- Built strong client relationships, enhancing market share.
- Led event sales, ensuring client satisfaction, and repeat business.
- Spearheaded strategic sales initiatives to drive hotel occupancy rates and boost market penetration, while cultivating lasting partnerships with corporate clients.
- Orchestrated comprehensive market analysis to refine pricing strategies and identify emerging hospitality trends, leading to enhanced revenue streams.
- Fostered cross-departmental synergy to deliver seamless guest experiences, while mentoring sales team members in best practices, and service excellence.
- Pioneered dynamic sales approaches for group bookings and corporate events, ensuring client satisfaction from initial contact through execution.
- Transformed contract negotiation processes, and implemented strategic sales forecasting methods to align with evolving market demands.
- Streamlined hotel sales operations and optimized revenue through strategic client partnerships, while implementing data-driven pricing strategies.
Front Office Manager
Sheraton St. Paul/Woodbury Hotel
St. Paul
01.2014 - 03.2015
- Managed front desk operations, enhancing guest satisfaction, and operational efficiency.
- Trained and motivated staff, improving service quality, and team performance.
- Oversaw room bookings, optimizing occupancy, and increasing revenue.
- Resolved guest issues promptly, maintaining high satisfaction, and positive reviews.
- Streamlined front desk operations and guest service protocols while supervising staff, managing reservations, and maintaining exceptional service standards across departments.
- Implemented strategic revenue management initiatives and optimized room allocation systems, driving consistent improvements in guest satisfaction ratings.
- Orchestrated comprehensive staff training programs and quality control measures, ensuring precise adherence to hotel safety protocols and service excellence.
- Fostered seamless interdepartmental communication, coordinating with housekeeping and maintenance teams to deliver superior guest experiences.
- Developed data-driven solutions for operational challenges, enhancing billing accuracy and inventory management, while maintaining optimal staffing levels.
- Spearheaded front desk modernization initiatives, enhancing operational workflows and guest response times while mentoring staff to exceed service benchmarks.
Education
Master of Business Administration -
Concordia University
Mequon, WI05.2026
Bachelor of Science - Business Administration
University of Wisconsin
River Falls, WI01.2022
Associate in Applied Sciences - Human Resources Management
Northwood Technical College
New Richmond, WI01.2020
Skills
- Staff recruitment planning
- Diversity and inclusion
- Workforce planning
- Recruitment strategy
- Regulatory compliance
- Employee engagement
- Compensation strategy
- Onboarding process
- Internal communications
- Records maintenance
- Training programs
- Background checks
- Benefits administration
- Employee morale building
- Employment law expertise
- Retention strategies
- HR policy development
- Performance management
- Compliance management
- Employee relations
- Exit interviews
- Human resources administration
- Labor relations
- Payroll management
- Onboarding
- HR analytics
- Recruitment strategies
- Succession planning
- Workers' compensation oversight
- Records management
- Performance evaluation
- Performance reviews
- Training program management
- Budget forecasting
- Compensation structuring
- Talent acquisition
- Strategy development
- Organizational development
- Interviewing techniques
Accomplishments
- Graduated with honors (Associates, Bachelors)
- Miss. Hammond 2011
Certification
- Google Career Essentials
- Google Certified Educator
- Google Certified Trainer
References
References available upon request.
Timeline
Director of Human Resources
St. Croix Central School District
12.2021 - Current
Human Resources Assistant
St. Croix Central School District
10.2017 - 12.2021
Personal Banker/Customer Service Representative
First National Community Bank
04.2016 - 10.2017
Sales Manager
Sheraton St. Paul/Woodbury Hotel
03.2015 - 04.2016
Front Office Manager
Sheraton St. Paul/Woodbury Hotel
01.2014 - 03.2015
Master of Business Administration -
Concordia University
Bachelor of Science - Business Administration
University of Wisconsin
Associate in Applied Sciences - Human Resources Management
Northwood Technical College