Kyrista Woods
Sales And Services Associate
Cleveland,Ohio
Summary
Seasoned Business Operations professional with over ten years of diverse experience providing service and support to customers, while managing sales, inventory, financial data, and productivity. Fantastic attention to detail, collaboration skills and typing. Eager to use my precision, accuracy and financial data handling skills to obtain a position in Finance or Business Operations yielding quality results for your organization.
Overview
10
10
years of professional experience
Work History
SALES & SERVICE ASSOCIATE
USPS
09.2014 - Current
- Greets customers entering store and aids with service and product inquiries
- Scans and inspects mail and packages and offers mail quote to customers
- Xplains shipping, tracking, and insurance policies
- Reads applicable disclosures to customers
- Accurately labels mail and packages and places main in bins according to shipping criteria
- Ompletes sales transactions
- Rovides customers with appropriate change, receipts and tracking information
- Erforms daily sales, mail and inventory audits
- Alances drawer and makes store deposits.
COMMERCIAL CLEANER
| KOZLOVICH ENTERPRISES INC
05.2013 - 05.2014
- Mixed and combined industrial cleaning chemicals according to dilution and solvent equations
- Performed commercial cleaning tasks such as mopping, vacuuming, collecting trash, sanitizing surfaces and more within designated service level time frame
- Dequately documented and logged cleaning tasks completed in accordance with internal record keeping policy
- Rovided excellent customer service to all clients and their customers, encountered when cleaning
- Erved as team leader
- Oversaw performance of peers and communicated productivity with management
- Elegated cleaning assignments to subordinates
- Erformed coaching and training as necessary
- Ther duties as assigned.
MAIL HANDLER | UNITED STATES POSTAL SERVICE
11.2013 - 01.2014
- Unloaded and separated mail from mail trucks and prepared mail for sortation
- Trategically placed mail and packages into the mail conveyor system
- Delivered mail to appropriate distribution areas
- Laced processed mail into mail sacks and labeled them appropriately
- Anceled stamps on parcel posts and efficiently operated cancel machine
- Nspected machines and equipment
- Abeled and stored mail sacks and sorting equipment
- Ther duties as assigned.
FRONT DESK CLERK
DAYS INN & SUITES
04.2010 - 07.2010
- Greeted guests entering and exiting the hotel
- Performed check-in procedures including verifying guest i.d
- Against information on reservation, collecting room and tax payment and credit card for incidentals
- Xplained hotel policies to guests such as incidental holds, party policies, parking policies, breakfast times and hotel amenity basics
- Answered hotel phones helping guests, potential guests, vendors, and guest calls
- Ispatched maintenance and housekeeping to guest rooms
- Ssists guests with questions, complaints, and needs at the front desk
- Ompleted daily reservation, inventory and sales audits
- Xecuted system reset to reset hotel system for next day operations
- Iled audit paperwork, and sales receipts.
TELLER
CHARTER ONE BANK
01.2008 - 04.2009
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Uickly established credibility with clients and remembered over 20+ names of regulars, creating a friendly rapport with customers
- Eferred customer inquiries to appropriate bank departments
- Rocessed withdrawals upon balance verification
- Dhered to strict safe deposit box operations and guidelines
- Promoted new bank products and services to new customers
- Ssumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally
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Education
HIGH SCHOOL DIPLOMA -
JOHN F. KENNEDY
Skills
Problem-solving skills
Point of sale operation
Exceptional customer service
Process optimization
Office administration
Office management
Attendance record management
Internal communications
Staff Management
Documentation and reporting
Multi-line phone proficiency
Advanced MS Office Suite
Filing and data archiving
Timeline
SALES & SERVICE ASSOCIATE
USPS
09.2014 - Current
MAIL HANDLER | UNITED STATES POSTAL SERVICE
11.2013 - 01.2014
COMMERCIAL CLEANER
| KOZLOVICH ENTERPRISES INC
05.2013 - 05.2014
FRONT DESK CLERK
DAYS INN & SUITES
04.2010 - 07.2010
TELLER
CHARTER ONE BANK
01.2008 - 04.2009
HIGH SCHOOL DIPLOMA -
JOHN F. KENNEDY