Kyrn Durham

• Oversaw multi-line phone system, efficiently directing calls to relevant departments.
• Assisted customers with inquiries, providing exceptional service and product knowledge.
• Coordinated scheduling for service appointments, optimizing technician availability.
• Maintained organized reception area, ensuring a welcoming environment for clients and visitors.
• Processed customer transactions accurately, handling cash and credit card payments efficiently.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.

• Managed multi-line phone system, promptly directing calls to appropriate departments.
• Collaborated with sales team to facilitate seamless communication between departments.
• Implemented filing system improvements, enhancing document retrieval speed and accuracy.
• Trained new reception staff on procedures and customer service standards effectively.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

answered the phone and made appointments for appropriate hairstylist .

ordered products for salon.

kept track of inventory.

shampooed customers hair in preparation

for cutting and styling.

collected money foe services,

balanced cash drawer and credit card transactions at end of day.