Kyron Batiste
Gonzales,LA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Versatile Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Humana
Metairie, LA
10.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
Help Desk Associate
Afni
Gramercy, LA
05.2022 - 08.2022
- Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
- Monitored network performance to identify potential issues before they arise.
- Created user accounts in Active Directory and granted access rights accordingly.
- Set up new users on their assigned workstations including installation of necessary applications and software updates.
Mental Health Technician
Beacon Behavioral Hospital
Lutcher, LA
01.2019 - 02.2022
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Provided education about mental illness symptoms and causes to family members of patients.
Education
Associate of Science - CyberSecurity
Devry
Online03-2024
GED -
Lutcher High School
Lutcher, LA05-2008
Skills
- Patient Safety Management
- Discharge Planning
- Behavior Management
- Recovery support
- Suicide Prevention
- Patient protection
- Progress Monitoring
- Call Management
- Microsoft Outlook
- Technical Support
- Follow-up skills
- Problem Resolution
References
References available upon request.
Timeline
Customer Service Representative
Humana
10.2022 - 10.2024
Help Desk Associate
Afni
05.2022 - 08.2022
Mental Health Technician
Beacon Behavioral Hospital
01.2019 - 02.2022
Associate of Science - CyberSecurity
Devry
GED -
Lutcher High School
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