Kyrstan Dougan
Union Beach
Summary
Knowledgeable benefits administrator with a strong track record of assisting team members and clients, consistently collaborating interdepartmentally to ensure employee benefit elections are accurate. Trusted by upper management to handle sensitive escalations, develop effective processes for departmental use, and go the extra mile in research to provide better understandings for all involved.
Overview
2027
2027
years of professional experience
Work History
Benefit Service Administrator Team Lead
ExtensisHR
10.2018 - Current
- Pioneered client-sponsored benefits processes, setting a standard for future team members.
- Acted as primary escalation point for client-facing departments addressing benefit-related inquiries.
- Led project to transition reconciliation process to new system, enhancing efficiency and accuracy for over 200 clients.
- Managed ongoing communication with insurance carriers and benefit brokers to uphold proper enrollment processes.
Human Resource Generalist
ExtensisHR
- Oversaw a portfolio of 30 clients, cultivating robust relationships with client administrators.
- Stayed current with state and federal employment laws to ensure clients maintained compliance.
- Guided clients during open enrollment to identify suitable health insurance plans within the master health offerings, optimizing for both needs and affordability.
Senior Human Resources Associate
ExtensisHR
- Provided support to client administrators by assisting with HRIS system navigation and troubleshooting.
- Authored detailed responses for departmental use, focusing on frequently asked questions to streamline email inquiry handling.
- Improved employee comprehension of benefits offerings through effective communication. Streamlined benefit enrollment workflows, resulting in increased participation. Clarified paycheck deductions, leading to enhanced employee satisfaction.
- Facilitated comprehensive training for new team members to enhance confidence and performance in call center environments.
Guest Service Attendant - Front End Manager
Target
07.2013 - 10.2018
- Oversaw team of over 20 cashiers, organizing them to meet the daily needs of the front end each day.
- Assisted the customer service desk with returns, ensuring proper policies were followed.
- Helped customers find the products they were searching for.
Education
Bachelor’s Degree - English Literature, Creative Writing
Arcadia University
05-2018
Study Abroad Experience - English Drama and Film
University College of Dublin
Dublin, Ireland05-2016
Skills
- Organizational expertise
- Customer service excellence
- Data entry
- Troubleshooting
- Interdepartmental communication
- Attention to detail
- Verbal and written communication
- Staff training
Qualifications Summary
- Highly adaptable. Self taught and became proficient in all software protocols used in school and workplace.
- Proficient in research using databases, corporate websites, and archival materials.
Timeline
Benefit Service Administrator Team Lead
ExtensisHR
10.2018 - Current
Guest Service Attendant - Front End Manager
Target
07.2013 - 10.2018
Study Abroad Experience - English Drama and Film
University College of Dublin
Human Resource Generalist
ExtensisHR
Senior Human Resources Associate
ExtensisHR
Bachelor’s Degree - English Literature, Creative Writing
Arcadia University