Kyrsten Beam
Trinity,NC
Summary
Proven Customer Service Representative at Postal Service, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty and satisfaction. Excelled in complaint handling and Microsoft Excel, streamlining response processes and fostering a positive service culture. Achieved higher satisfaction rates through effective problem-solving and communication skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Postal Service
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Reduced response times by streamlining processes for managing incoming calls, emails, and chat messages.
Education
High School Diploma -
Wheatmore High School
Trinity, NCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Prioritization
- De-Escalation Techniques
- Coordination
- Assertiveness
- Territory Management
- Goals and performance
- Product and service knowledge
- Goal Setting
Timeline
Customer Service Representative
Postal Service
06.2023 - Current
High School Diploma -
Wheatmore High School
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