Results-driven General Manager with expertise in team building and operations management. Proven ability to streamline processes, enhance staff training, and improve service delivery, driving operational efficiency and fostering a positive team environment.
Work History
General Manager
2 Years 5 Months
Fox's Pizza Den | 03.2024 - Current
Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
Developed and implemented training programs for staff to enhance performance and customer service skills.
Managed inventory and supply chain processes, reducing waste and optimizing stock levels.
Analyzed sales data to identify trends, driving strategic marketing initiatives and promotional campaigns.
Fostered a positive team environment through effective communication and conflict resolution strategies.
Streamlined operational procedures, resulting in improved efficiency across all departments.
Collaborated with franchise owners to align business goals and implement best practices for growth.
Ensured compliance with health regulations, maintaining high standards of food safety and sanitation protocols.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Picking Associate
1 Year 6 Months
Crocs | 09.2021 - 03.2023
Operated warehouse management systems to enhance picking efficiency and accuracy.
Managed inventory flow to ensure timely and accurate order fulfillment.
Conducted quality checks on picked items to maintain high standards of accuracy.
Trained new associates on best practices for safe handling of products.
Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
Picking and Packing
1 Year 2 Months
Chewy Warehouse | 07.2020 - 09.2021
Expedited urgent orders through prioritized picking and packing processes, ensuring customer satisfaction with timely delivery fulfillment.
Reduced order processing time, ensuring accurate picking and packing of customer orders for timely fulfillment.
Expedited order fulfillment by accurately picking and packing items according to pick lists and shipping manifests.
Reduced order processing time with the introduction of a new picking and packing system.
Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
Reduced order fulfillment times by efficiently picking and packing items for shipment.