Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyser Randolph

New Braunfels,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

HEB Grocery Store
08.2022 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Fry Cook

Chicken Express
02.2021 - 11.2021
  • Cleaned, stocked, and restocked workstations and display cases.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Communicated closely with servers to fully understand special orders for customers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Reduced customer waiting by batch cooking popular items during rush times.

Education

High School Diploma -

Genisis High School
Bastrop, TX
05.2021

Skills

  • Product Knowledge
  • Speaking Clearly
  • Cross-Functional Team Collaboration
  • Stock Replenishment
  • Complex Problem-Solving
  • Presenting Solutions
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Understanding Customer Needs
  • Product Merchandising
  • Customer Complaint Resolution

Timeline

Customer Service Associate

HEB Grocery Store
08.2022 - 03.2023

Fry Cook

Chicken Express
02.2021 - 11.2021

High School Diploma -

Genisis High School
Kyser Randolph