Kyvin Drakes
Dallas,TX
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
ibex
Global-Remote
04.2024 - 02.2026
- In this role, I perform network diagnostics to identify and resolve connectivity and performance issues, while configuring and optimizing Google Fiber network equipment to ensure reliable service delivery. I document incidents, manage workflows, and track resolution metrics using Salesforce CRM and internal network management systems. I coordinate closely with the Network Operations Center, dispatch, and construction teams to schedule, monitor, and validate field technician activities. Additionally, I execute system updates, service changes, and account modifications with a focus on data integrity, compliance, and operational accuracy. By streamlining processes across multiple departments and platforms, I contribute to efficient and reliable network operations.
Client Relations Associate
TSD Global
Remote-Remote
03.2022 - 04.2024
- As a Client Relations Associate, I managed lead databases, documented client requirements, and ensured the accuracy of records for forecasting and reporting purposes. I prepared reports to analyze performance trends and supported management in identifying opportunities for process and workflow improvements.
- I collaborated with internal teams to streamline operations, enhance record keeping systems, and maintain organizational efficiency, while building and maintaining professional client relationships.
Marketing Research Assistant
CMG (California Marketing Group)
San Diego, CA
03.2021 - 03.2022
- As a Marketing Research Assistant, I collected, organized, and analyzed data to inform marketing and business strategies. I maintained accurate databases of customer responses and product insights, ensuring consistent documentation for internal use. I prepared reports highlighting key trends and actionable findings for stakeholders, and contributed to the enhancement of engagement strategies by providing data driven recommendations. This role allowed me to apply my communications studies to translate research into insights that support strategic decision making.
Education
High school diploma -
Bluff City High School
Memphis, TNSkills
- CRM system proficiency
- Administrative experience
- Computer operation
- Troubleshooting
- Project team coordination
- IT troubleshooting
Certification
Driver's License
Languages
English
Timeline
IT Specialist
ibex
04.2024 - 02.2026
Client Relations Associate
TSD Global
03.2022 - 04.2024
Marketing Research Assistant
CMG (California Marketing Group)
03.2021 - 03.2022
High school diploma -
Bluff City High School