Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Kywann Bishop

Kywann Bishop

Baltimore,M.D.

Summary

Enthusiastic representative willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including web chat, incoming and outbound calls. Ready to take on new challenging positions that will allow the opportunity for growth, enhance education
and experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Inbound Call Center Sales/Service Agent

CubeSmart
06.2021 - Current
  • Answer Incoming Sales and Service calls.
  • Make recommendations based on customers storage needs, determine location and availability of units/cubes, and complete rental reservation information.
  • Meet operational performance standards, goals and metrics.
  • Provide exceptional customer service to customers and internal teammates.

Customer Service Agent

ezStorage Corporation
10.2018 - 04.2021
  • Answer incoming Service and Sales calls via phone and webchat
  • Answer questions/complaints concerning billing or services rendered, refer complaints to designated departments or stores for further investigation.
  • Performed Outbound Collections Calls.
  • Effectively established communication with Internal/External employees via email and phone.

Training Resident Manager

ezStorage Corporation
07.2004 - 10.2018
  • Train new employees.
  • Leasing of self-storage units & parking spaces.
  • Maintain property appearance.
  • Collections and Auction Processing.
  • Performed Month-end close out procedures.

Accounts Payable/Receivable

Barloworld Handling LLC
05.2001 - 06.2004
  • Accurately process Accounts Payable.
  • Accurately post Accounts Receivables.
  • Billing and General Ledger entries.
  • Work alongside Purchasing Department..
  • Assist in Human Resources with payroll and benefits.

Skills

  • ESSM (POS), CRM (POS), Windows, Excel, Collections, Bankruptcy, Microsoft, Property
  • Management, Call Center, Customer Service, Accounts Receivable/Payable
  • Certified Notary (Maryland)

Certification

Notary Public of the State of Maryland

Timeline

Inbound Call Center Sales/Service Agent

CubeSmart
06.2021 - Current

Customer Service Agent

ezStorage Corporation
10.2018 - 04.2021

Training Resident Manager

ezStorage Corporation
07.2004 - 10.2018

Accounts Payable/Receivable

Barloworld Handling LLC
05.2001 - 06.2004
Kywann Bishop