L. FORD
Lagrange,GA
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Ttec
Lagrange Ga
03.2025 - Current
- Resolved customer inquiries and complaints using company support systems.
- Enhanced communication channels to improve response times and service quality.
- Analyzed customer feedback to identify areas for service improvement.
- Provided exceptional customer support for insurance inquiries and policy management.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assessed customer needs and recommended suitable insurance policies.
Lead Line Operator
PowerTech America
West Point, GA
10.2013 - 02.2025
- Oversaw daily operations, ensuring optimal production efficiency and adherence to safety protocols.
- Trained and mentored junior operators, enhancing team performance and skill development.
- Streamlined workflow processes, resulting in reduced downtime and improved output quality.
- Implemented preventive maintenance schedules for equipment, minimizing breakdowns and maximizing uptime.
- Collaborated with cross-functional teams to identify areas for process improvement and cost reduction.
- Implemented training suggestions to support onboarding of new staff, fostering a culture of safety and excellence.
- Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
- Set a positive example for other line operators by maintaining a strong work ethic, punctuality, and commitment to continuous improvement.
- Contributed to a safer work environment by enforcing safety protocols and leading safety training sessions for staff members.
Production Team Lead
Sewon America
LaGrange, GA
07.2005 - 10.2013
- Performed regular performance reviews on team members.
- Oversaw daily production activities, ensuring adherence to safety and quality standards.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Played a key role in new product launches, overseeing the smooth integration into existing production lines.
- Organized work to meet demanding production goals.
- Led successful transition to lean manufacturing principles within the production department.
- Led team in process improvements, enhancing efficiency and reducing waste in operations.
Quality Inspector
Milliken
Lagrange, GA
02.2000 - 07.2005
- Performed regular quality assessments on all incoming materials from vendors and outgoing products for shipping.
- Rejected all products and materials that fail to meet quality expectations.
- Reviewed inspection reports to ensure consistent documentation of product quality findings.
- Maintained accurate records of inspections and communicated findings to management regularly.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Inspected incoming and outgoing materials for accuracy and quality.
- Sampled products to verify compliance with standards
Education
High School Diploma -
Bethlehem Christian Academy
LaGrange, GA06.1998
Skills
- Administrative Support
- Machinery cleaning
- Detail Oriented
- 6S Implementation
- Quality Control
- Activity Reporting
- Quality assurance
- Shipping and labeling
Timeline
Customer Service Representative
Ttec
03.2025 - Current
Lead Line Operator
PowerTech America
10.2013 - 02.2025
Production Team Lead
Sewon America
07.2005 - 10.2013
Quality Inspector
Milliken
02.2000 - 07.2005
High School Diploma -
Bethlehem Christian Academy