Lorie Swenson
Dodge Center,MN
Summary
Friendly and enthusiastic multi-tasker with 10+ years of customer service experience. Able to learn new tasks quickly, and proficient in growing customer relationships.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
Shades Of Green
Rochester, MN
12.2022 - Current
- Create, maintain and enter inventory into database
- Establish and maintain cash drawer at start and end of day
- Establish and maintain relationships with individual customers and provide welcoming services
Toddler Teacher
Early Advantage Developmental Child Care Center
Byron, MN
09.2019 - 09.2020
- Prepared weekly/monthly learning plans
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, mental, and social development using classroom games and activities
Certified Pharmacy Technician / Front End Manager
Weber & Judd Pharmacy
Rochester, MN
10.2012 - 04.2019
- Greeted customers and answered incoming phone calls
- Provided exceptional customer support by promptly answering questions or locating items
- Created, maintained, and enter information into databases
- Operated office equipment, such as fax machines, copier and cash register
- Received written prescription or refill requests and verified that information was complete and accurate
- Prepared and processed medical insurance claims
Cashier
Sam's Club
Rochester, MN
05.2012 - 10.2012
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
Office Support
Express Employment Professionals
Rochester, MN
03.2011 - 05.2012
- Managed database, operated office equipment and completed other clerical tasks.
- Managed phone calls and handled incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Certified Pharmacy Technician / Studies Researcher
Mayo Clinic
Rochester, MN
01.2001 - 12.2010
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and insurance companies
- Received written prescription or refill requests and verified that information was complete and accurate
- Operated cash registers to accept payment from customers
- Oversaw patient enrollment to ensure that informed consent was properly obtained and documented
- Review patients medical charts to see if they fit the study
Education
Bachelor of Science -
Mankato State University
Mankato, MN03.1993
Skills
- Patient Profile Setup
- Customer Service
- Multitasking
- Organization
- Dependable and Flexible
- Answering and Routing Calls
- Cash Register Operations
- Data Entry
Timeline
Customer Service Associate
Shades Of Green
12.2022 - Current
Toddler Teacher
Early Advantage Developmental Child Care Center
09.2019 - 09.2020
Certified Pharmacy Technician / Front End Manager
Weber & Judd Pharmacy
10.2012 - 04.2019
Cashier
Sam's Club
05.2012 - 10.2012
Office Support
Express Employment Professionals
03.2011 - 05.2012
Certified Pharmacy Technician / Studies Researcher
Mayo Clinic
01.2001 - 12.2010
Bachelor of Science -
Mankato State University