Summary
Overview
Work History
Education
Skills
Timeline
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Lorie Swenson

Dodge Center,MN

Summary

Friendly and enthusiastic multi-tasker with 10+ years of customer service experience. Able to learn new tasks quickly, and proficient in growing customer relationships.

Overview

22
22
years of professional experience

Work History

Customer Service Associate

Shades Of Green
12.2022 - Current
  • Create, maintain and enter inventory into database
  • Establish and maintain cash drawer at start and end of day
  • Establish and maintain relationships with individual customers and provide welcoming services

Toddler Teacher

Early Advantage Developmental Child Care Center
09.2019 - 09.2020
  • Prepared weekly/monthly learning plans
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, mental, and social development using classroom games and activities

Certified Pharmacy Technician / Front End Manager

Weber & Judd Pharmacy
10.2012 - 04.2019
  • Greeted customers and answered incoming phone calls
  • Provided exceptional customer support by promptly answering questions or locating items
  • Created, maintained, and enter information into databases
  • Operated office equipment, such as fax machines, copier and cash register
  • Received written prescription or refill requests and verified that information was complete and accurate
  • Prepared and processed medical insurance claims

Cashier

Sam's Club
05.2012 - 10.2012
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.

Office Support

Express Employment Professionals
03.2011 - 05.2012
  • Managed database, operated office equipment and completed other clerical tasks.
  • Managed phone calls and handled incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.

Certified Pharmacy Technician / Studies Researcher

Mayo Clinic
01.2001 - 12.2010
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and insurance companies
  • Received written prescription or refill requests and verified that information was complete and accurate
  • Operated cash registers to accept payment from customers
  • Oversaw patient enrollment to ensure that informed consent was properly obtained and documented
  • Review patients medical charts to see if they fit the study

Education

Bachelor of Science -

Mankato State University
Mankato, MN
03.1993

Skills

  • Patient Profile Setup
  • Customer Service
  • Multitasking
  • Organization
  • Dependable and Flexible
  • Answering and Routing Calls
  • Cash Register Operations
  • Data Entry

Timeline

Customer Service Associate

Shades Of Green
12.2022 - Current

Toddler Teacher

Early Advantage Developmental Child Care Center
09.2019 - 09.2020

Certified Pharmacy Technician / Front End Manager

Weber & Judd Pharmacy
10.2012 - 04.2019

Cashier

Sam's Club
05.2012 - 10.2012

Office Support

Express Employment Professionals
03.2011 - 05.2012

Certified Pharmacy Technician / Studies Researcher

Mayo Clinic
01.2001 - 12.2010

Bachelor of Science -

Mankato State University

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Lorie Swenson