Retail Associate with proven success in enhancing customer satisfaction and driving sales through effective product selection and cross-selling strategies. Experience in leading dynamic summer camp activities, fostering teamwork, and maintaining safety protocols. Skilled in time management, customer engagement, and team leadership, aiming to leverage these strengths in a collaborative and growth-oriented environment.
Work History
Concessions Worker
4 Months
Delaware North | 03.2026 - 07.2026
Operated cash registers and processed transactions efficiently.
Maintained cleanliness and organization of concession stands during events.
Oversaw inventory levels and replenished stock.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
FOH Worker
3 Months
Vera’s Soul Food | 05.2025 - 08.2025
Managed customer interactions to enhance dining experience and boost satisfaction scores.
Coordinated with kitchen staff to ensure timely service and improve turnover.
Utilized POS systems for efficient order processing, leading to smoother operations and fewer errors.
Provided exceptional customer service, fostering a welcoming atmosphere and enhancing guest satisfaction.
Streamlined order processing to enable faster service and improve customer experience.
Summer Camp Leader (Seasonal)
1 Year 2 Months
SYEP | 06.2024 - 08.2025
Led dynamic summer camp activities, fostering teamwork among youth groups and implementing creative learning programs.
Mentored diverse groups of children, creating positive environments that promoted growth.
Coordinated daily schedules, enhanced participant engagement, and maintained communication with parents.
Built strong relationships with staff and participants, facilitating group activities and resolving conflicts effectively.
Retail Associate
2 Months
Primark | 06.2024 - 08.2024
Assisted customers with product selections, boosting sales and enhancing customer satisfaction.
Managed inventory efficiently, ensuring product availability and reducing stock discrepancies.
Collaborated with team to maintain store organization, resulting in improved shopping experience.
Organized inventory management systems and stockroom operations, reducing product search time and enhancing efficiency.
Implemented cross-selling strategies and product knowledge to drive sales while maintaining high customer service standards.
Cashier
11 Months
Associated Supermarket | 02.2023 - 01.2024
Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
Resolved customer inquiries, fostering a supportive shopping environment.
Managed cash register with accuracy, ensuring balanced daily reports.
Collaborated with team to maintain organized checkout area, improving workflow.
Implemented inventory checks, contributing to effective stock management.
Education
High School Diploma
Buffalo State University | Buffalo, NY | 01.2028
Skills
Customer service
Cleanliness maintenance
Professionalism and courtesy
Teamwork orientations
CCTV operation
Certification
Licensed Security Guard , Guardian Group Services 2026