La Ing
LAKEWOOD,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
2014 - Current
- driving profit enhancement through revenue increase and expenditure oversight.
- Facilitated development of oneself and employees using IDP and success drivers.
- managing customer experience team to uphold optimal store operations, accurate inventory levels, and attractive pricing.
- operational performance in pricing planogram development, merchandise administration, and staffing arrangements.
- employ ATS tools to draw qualified talent.
- enhance, retain, elevate, and mentor employees to upper-level positions.
- warehouse arrangement, transportation coordination, and asset regulation on daily business activities
- applying MLPT to streamline payroll processes and scheduling.
- train and guide employees in real time utilizing lod program
- Delivered new employee orientation focused on enhancing positive engagement with company goals.
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for sales and customer service.
- Implemented inventory management strategies to enhance stock accuracy and availability.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Marshalls
01.2012 - 01.2014
- Supervised daily operations of store, incorporating organizational management, human resources, sales, business development, marketing, and financial management.
- Facilitated and instructed employees in managing daily job responsibilities.
- Utilized Kronos and Oracle software systems to oversee daily operations of associate work schedule, aligning payroll guidelines with store budget, productivity, and staffing availability.
- Engaged, evaluated, and hired talent to address staffing needs.
- Organized new employee orientation to encourage alignment with company goals.
- Reviewed accidents and submitted comprehensive reports for insurance carrier.
- Managed assessment of businesses and agencies to confirm optimal service efficiency and compliance with budgetary guidelines.
- Nurtured and coordinated efforts of 86 employees to build effective working relationships with management, clients, and customers, achieving significant productivity gains.
- Managed work hours for 86 employees, addressing conflicts and establishing salary structures
- Generated $5000 for JDRF charity event
- Refined inventory management processes to improve accuracy and streamline efficiency.
- Supported team members in optimizing operational workflows and increasing productivity.
Associates Manager
Loehmann's Inc.
01.1998 - 01.2012
- Coordinated and guided operations of team members in retail store department.
- Executed and managed staffing training and performance evaluations to strengthen sales and service strategies.
- Utilized ADP software to audit and compile payroll and budget, maintaining accuracy
- Managed planning and mapping of annual inventory.
- Effectively coordinated all aspects of sales floor, integrating merchandising reductions and customer service.
- Trained workers in store policies, departmental guidelines, and job functions.
- Distribute assignments and goals to selling specialists and key carriers.
- Supervised group of 34 sales associates, involving talent acquisition, skill enhancement, and career development.
- Promoted store via strategic merchandising and engaging presentation development.
- Facilitated comprehensive planning and mapping of annual inventory.
- Led team in implementing inventory management strategies to optimize stock levels.
- Developed training programs for new associates, enhancing onboarding efficiency and employee retention.
Education
Accounting -
California State University Long Beach
Long Beach, CA01-1998
Skills
- Payroll and scheduling proficiency with ADP
- Operational management
- Resource-efficient strategies
- Schedule coordination
- I-9 documentation processing
- Skilled in Microsoft Office applications
- Inventory oversight
- Oracle software proficiency
- Skilled in navigating Microsoft Windows environments
- Service excellence
- Strategic issue analysis
- Relationship management
- Proficient in task management
Languages
Khmer
Native or Bilingual
Timeline
Operations Manager
Marshalls
01.2012 - 01.2014
Associates Manager
Loehmann's Inc.
01.1998 - 01.2012
Store Manager
Harbor Freight Tools USA
2014 - Current
Accounting -
California State University Long Beach