LaAndria Jones
Dallas
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations, and increase productivity. Detailed approach to maintaining high threshold for business operations.
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
2026
2026
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Operations Manager
FedEx Express
Grand Prairie
05.2022 - Current
- Managed daily operations of package sorting and distribution processes.
- Supervised team members to ensure compliance with safety protocols.
- Coordinated logistics for timely delivery and pickup schedules.
- Implemented process improvements to enhance operational efficiency.
- Trained new staff on equipment use and company policies.
- Oversaw inventory control to maintain accurate stock levels.
- Analyzed operational data to identify areas for improvement.
- Communicated effectively with cross-functional teams to resolve issues.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operations Lead
FedEx Express
Lancaster
04.2021 - 05.2022
- Oversaw daily operations to ensure efficient package handling and delivery.
- Coordinated staff schedules to optimize workforce allocation and productivity.
- Managed inventory levels to maintain supply chain efficiency and reduce delays.
- Maintained compliance with safety regulations and company policies consistently.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Providing guidance and mentorship for junior staff members.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Performing root cause analysis of any problems encountered in operations.
- Actively participating in planning sessions for new projects or initiatives.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Trained, mentored and motivated employees to maximize team productivity.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Implemented strategies to take advantage of new opportunities.
Courier
FedEx Express
Dallas
11.2000 - 08.2013
- Delivered packages to customers efficiently and safely.
- Managed delivery routes to ensure timely service.
- Communicated with customers regarding delivery status and concerns.
DOT Courier
FedEx Express
Lancaster
- Delivered packages efficiently across designated routes in a timely manner.
- Maintained accurate records of shipments and delivery confirmations daily.
- Operated delivery vehicles while adhering to safety regulations and protocols.
- Inspected packages for damage before transport to ensure quality service.
- Assisted in training new couriers on best practices for efficient deliveries.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
- Communicated effectively with dispatch personnel regarding route changes or delays.
- Followed safety precautions when loading, unloading packages into, out of vehicle.
- Interacted professionally with customers upon arrival at their locations.
- Accurately completed logs documenting working hours, fuel consumption.
- Provided courteous customer service by responding promptly to inquiries.
- Ensured timely pickup and delivery of documents, packages, and mail.
- Coordinated parcel delivery using strong time management skills.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Checked and secured package loads before deliveries.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Followed all safety regulations and traffic laws during delivery operations.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Sorted parcels according to delivery route.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Obtained official signatures and required payments for different types of deliveries.
Education
CDL - Commercial Driving
Safety First Truck Driving Academy
Duncanville, Tx 01.2025 - 03.2025
David W Carter High School
Dallas, TxSkills
- Process improvement
- Inventory management
- Data analysis
- Logistics coordination
- Compliance oversight
- Customer service
- Team leadership
- Cross-functional collaboration
- Conflict resolution
- Performance reporting
- Time management
- Strategic planning
- Employee mentoring
- Forecasting and scheduling
- High-pressure environments
- Data management
- Health and safety compliance
- Business and operations management
- Staff management
- Business planning
Certification
- Cdl
Timeline
CDL - Commercial Driving
Safety First Truck Driving Academy
01.2025 - 03.2025
Operations Manager
FedEx Express
05.2022 - Current
Operations Lead
FedEx Express
04.2021 - 05.2022
Courier
FedEx Express
11.2000 - 08.2013
DOT Courier
FedEx Express
David W Carter High School