La’Atria Presley
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Jacksonville, FL
11.2022 - 07.2023
- My role while working at concentrix was to assist Medicare members with signing up for mail order benefits. Also to assist them with tracking their mail orders and confirming refill dates with them
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
HGS - Hinduja Global Solutions
Jacksonville, FL
07.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Catapault Academy
Jacksonville, FL05.2017
Skills
- Consultative Sales
- Data Collection
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Concentrix
11.2022 - 07.2023
Customer Service Representative
HGS - Hinduja Global Solutions
07.2021 - 09.2022
High School Diploma -
Catapault Academy
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