LA’BRA’SHA WALKER
Atlanta,GA
Summary
Hello, I’m a Customer-focused professional with experience in customer service, front-desk operations, cashiering, quality control, and administrative support. Skilled in professional communication, problem resolution, data accuracy, documentation, and maintaining organized workflows in fast-paced environments. Experienced in phone-based customer support, transaction processing, scheduling, and handling customer needs with professionalism and attention to detail. Currently pursuing an Associate of Science in Nursing and seeking a remote opportunity as well as where strong communication, technology, organization, and customer-support skills can contribute to a high-performing team.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FOUNDEVR
Montgomery, AL
02.2025 - 03.2025
- Provided professional phone-based customer support while addressing questions, concerns, and service needs.
- Resolved customer issues efficiently, documented interactions accurately, and escalated matters when appropriate.
- Managed high call volumes while maintaining professionalism, accuracy, and established service-quality standards.
Front Desk Representative
GOLDFISH SWIM SCHOOL
Montgomery, AL
11.2023 - 06.2024
- Delivered welcoming front-desk service while checking in customers, processing payments, and answering phone calls.
- Scheduled appointments and maintained daily calendars to support an organized customer experience.
- Provided administrative support, maintained accurate information, and assisted with inventory and supply organization.
Key Holder / Supervisor
TORRID
Montgomery, AL
08.2023 - 01.2024
- Supported opening and closing operations while providing consistent customer service and sales support.
- Handled cash and register transactions accurately and assisted customers with purchases and service needs.
- Supported store leadership with inventory, store standards, and daily operational priorities.
Cashier
TARGET
Montgomery, AL
01.2021 - 01.2023
- Provided efficient, professional service while processing customer purchases and handling cash and electronic payments.
- Operated registers accurately, followed transaction procedures, and assisted customers with questions and needs.
- Maintained a positive customer experience while working accurately and efficiently in a high-volume environment.
Quality Control
HYUNDAI MOTOR MANUFACTURING
Montgomery, AL
01.2020 - 01.2021
- Performed quality-control inspections with close attention to detail and established quality standards.
- Identified potential issues during inspection and communicated quality concerns through appropriate channels.
- Followed detailed production, safety, and quality procedures while working effectively as part of a team.
Education
Associate of Science - Nursing (ASN)
SOUTH COLLEGE
Atlanta, GA09.2027
High School Diploma -
Selma High School
Selma, AL05.2020
Skills
Customer Experience & Client Support
Professional Phone & Email Communication
Customer Issue Resolution
Call Handling & High-Volume Inquiries
Administrative & Clerical Support
Data Entry & Information Management
Appointment Scheduling & Calendar Coordination
Documentation & Recordkeeping
Transaction Processing & Cash Handling
Quality Assurance & Attention to Detail
Microsoft Office & Computer Applications
Inventory & Supply Management
Policy & Procedure Compliance
Confidential Information Handling
Problem Solving & Decision-Making
Multitasking & Prioritization
Time Management & Organization
Cross-Functional Team Collaboration
Professional Written & Verbal Communication
Remote Work & Independent Task Management
Timeline
Customer Service Representative
FOUNDEVR
02.2025 - 03.2025
Front Desk Representative
GOLDFISH SWIM SCHOOL
11.2023 - 06.2024
Key Holder / Supervisor
TORRID
08.2023 - 01.2024
Cashier
TARGET
01.2021 - 01.2023
Quality Control
HYUNDAI MOTOR MANUFACTURING
01.2020 - 01.2021
Associate of Science - Nursing (ASN)
SOUTH COLLEGE
High School Diploma -
Selma High School