La’Breya Dublin
Rome,GA
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Sunrise Community of Georgia
09.2021 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided individualized care and support to enhance client independence and quality of life.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients with daily living activities, fostering a safe and nurturing environment.
- Monitored client progress, documenting changes to inform ongoing treatment adjustments.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Customer Service Representative/Work from home/Billing Specialist
United Health Group
07.2021 - 05.2025
- Maintain customer’s records by updating account information.
- Contributes to team effort by accomplishing related results as needed
- Serves customers by providing product and service information by resolving product/service problems
- Produce, distribute, and track monthly invoices
- Work effectively with medical payers such as Medicare, Medicaid, & other commercial insurance companies to obtain timely and accurate payments
- Interact with patients to collect and verify insurance information
- Executed billing tasks and recorded information in company databases
PCA (Personal Care Assistant)
Proclaim Home Care
07.2017 - 11.2019
- Assist clients with personal activities such as bathing, oral hygiene, preparing and consuming meals, dressing, undressing, and ambulation
- Help clients move around safely
- Report to a supervisor or case coordinator any changes in a client’s physical condition, behavior, or appearance
- Solve routine client problems, promote healthy lifestyle habits, and provide general companionship and advice
- Document the services delivered to clients, in accordance with company policies and procedures
Front Desk Receptionist
Holiday Inn
03.2015 - 06.2017
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Process invoices and pay bills for company’s account
- Schedule meetings & company events
- Maintain the general office filing system
Education
Office Healthcare Assistant -
Georgia Northwestern
Rome, GA05-2026
High School -
Pepperell High School
05-2014
Skills
- Customer service
- Working from home
- Communication
- Microsoft Excel
- Microsoft Word
- Customer Care
- Front Office Administration
- Data Entry
- Billing and coding
- Medical Terminology
- Receptionist
- Scheduling
- Vital Signs
- Billing Specialist
- Client support
- Behavior redirection
- Time management
- Medication administration
- Ability to lift
- Client documentation
- Housekeeping tasks
- Direct patient care
- Appointment scheduling
- Client transportation
- Safety monitoring
- Medical records management
- HIPAA compliance
- Empathy and patience
- Multitasking and organization
- Problem-solving
- Adaptability and flexibility
- Verbal and written communication
- Mobility assistance
Certification
- Office Healthcare Assistant
- Certificate of Completion- Medicare Billing 837P and Forms CMS-1500
- Certificate of Completion- Medicare Billing: 837I
and Form CMS-1450 - Certificate of Completion- 2024 Medicare Part C and
Part D Reporting Requirements and Data Validation
Timeline
DSP (Direct Support Professional)
Sunrise Community of Georgia
09.2021 - Current
Customer Service Representative/Work from home/Billing Specialist
United Health Group
07.2021 - 05.2025
PCA (Personal Care Assistant)
Proclaim Home Care
07.2017 - 11.2019
Front Desk Receptionist
Holiday Inn
03.2015 - 06.2017
Office Healthcare Assistant -
Georgia Northwestern
High School -
Pepperell High School