Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Lace Alabre

East Hanover

Summary

Dynamic professional with experience at Children's Specialized Hospital, specializing in team collaboration and customer service. Demonstrated success in enhancing patient experiences through effective communication and strict adherence to company guidelines. Recognized for meticulous record-keeping and strong relationship-building, ensuring satisfaction and compliance in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dietary Aide

Children's Specialized Hospital
Mountainside
04.2023 - Current
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Maintained a safe working environment by following all safety protocols.
  • Kept records of meal service for accurate billing.
  • Maintained safe food handling practices to prevent germ spread.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Collaborated with team to deliver timely service of items.
  • Engaged with residents to provide positive and enriching experiences.
  • Treated patients and team members with dignity and respect.

Customer Service Representative

Capsule Pharmacy
New York
03.2021 - 08.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Collected deposits or payments and arranged for billing.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Mail Carrier

USPS
Morris Plains
02.2016 - 10.2018
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.
  • Provided assistance in sorting large volumes of mail at post office facility.
  • Responded to customer inquiries regarding postal services and products.
  • Scanned packages for delivery tracking.
  • Sorted mail to be delivered according to route and customer address.
  • Provided friendly customer service at all times while delivering mail.
  • Collected signatures from recipients of registered mail items.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Obtained receipts for registered and certain insured mail.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered mail to residents and business within assigned area.

Education

High School Diploma -

Battery Creek High School
Beaufort, SC
05-2006

Skills

  • Team collaboration
  • Record keeping
  • Time management
  • Effective communication
  • Problem solving
  • Customer service
  • Nutritional guidelines
  • Scheduling and planning
  • Serving and delivery support
  • Relationship building
  • Issue resolution
  • Workload management
  • Verbal communication
  • Computer skills
  • Healthcare
  • Regulations compliance
  • Sanitization
  • Patient communication
  • Detail-oriented
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer Ordering
  • Daily specials memorization
  • Written communication
  • Reliability

Certification

  • Phlebotomy Certification

Affiliations

  • Volunteer at my church
  • Loves helping others
  • Very self goal driven

Timeline

Dietary Aide

Children's Specialized Hospital
04.2023 - Current

Customer Service Representative

Capsule Pharmacy
03.2021 - 08.2025

Mail Carrier

USPS
02.2016 - 10.2018

High School Diploma -

Battery Creek High School

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