Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lacee Brosius

Toledo

Summary

Dynamic professional with extensive experience in customer relations and organization, notably at The Roof Doctor. Proven ability to enhance client satisfaction through effective communication and problem resolution. Skilled in data entry and scheduling appointments, consistently maintaining a clean and welcoming environment while managing multiple tasks efficiently.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

20
20
years of professional experience

Work History

Receptionist

The Roof Doctor
09.2022 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Cell Phone Sales Representative

Wireless Advocates
11.2019 - 09.2022
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.

Manager

SUBWAY®Restaurants
02.2017 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Barista

Cove Rv Park & Country Store
04.2013 - 11.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Bookkeeper, Manager, Machine Operator

Stanton Logging
07.2004 - 10.2012
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Conducted regular safety meetings with team members, promoting a culture of workplace safety and hazard awareness.
  • Trained new hires on proper use of equipment, safety protocols, and job responsibilities to ensure smooth onboarding experiences.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Demonstrated exceptional skill in maneuvering large-scale forestry equipment through narrow paths and difficult terrains without causing damage or delays.

Education

Toledo High School
Toledo, WA
06-2006

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling appointments

Languages

English

Timeline

Receptionist

The Roof Doctor
09.2022 - 09.2024

Cell Phone Sales Representative

Wireless Advocates
11.2019 - 09.2022

Manager

SUBWAY®Restaurants
02.2017 - 08.2019

Barista

Cove Rv Park & Country Store
04.2013 - 11.2016

Bookkeeper, Manager, Machine Operator

Stanton Logging
07.2004 - 10.2012

Toledo High School

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